Moving is messy, but doesn't have to be. Updater puts all the essentials in one place.

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Frequently Asked Questions

What is Updater?

Updater is a tool designed to simplify the moving experience – from booking movers, to forwarding your mail, to connecting internet, utilities, and more. It’s free and easy to use – helping you save time and money.

How do I sign up for an Updater account?

Currently, Updater access is invite-only, sent by someone involved in your move – like a real estate agent, an apartment property manager, a loan officer, or a moving company. If you received an invite, simply click the link in your email or enter your email to claim your free Updater account. If you don’t have an invitation, you can ask your real estate agent or property manager if they use Updater or use some of our publicly available free tools.

Who uses Updater?

Updater helps more than 25% of US household moves, including both buyers and renters. So if you’re moving, ask your real estate agent or property management company for an invitation. If you don’t have an invitation, you can still use our free moving tools.

If your business works with people who are moving, you can learn more about offering Updater’s moving concierge to your customers. We offer specific solutions for real estate brokerages and agents, property management companies, and more.

What’s the real benefit of an Updater account?

Think about the number of things that you need to do when you move. Updater helps you handle all of that in one place – saving you time. Need trustworthy movers? We can help. Need services like internet and electricity connected in your new place? We can help with that, too. We simplify the change-of-address process to inform your favorite businesses (e.g., magazines, loyalty programs, alumni associations, etc.). And we can help you save money, too, from professional home cleaning services to home goods.

What services does Updater offer?

Updater’s growing list of services enables you to:

Does Updater charge a fee?

Updater itself is free to use; you just pay for the services you purchase through us (eg, movers, internet service, etc.).

I got an invite from my property manager (or real estate agent or mover). Is it legit? Is Updater a scam?

Is Updater legit? You bet we are, and you have been invited to create a free Updater account – your ticket to saving time and money on your move. With a few simple steps, you can find and reserve movers, order moving supplies, change your address with 25,000+ businesses, set up services like internet, tv, and home security systems – and more.

Does Updater have an app?

We do! The Updater native app is available for both iOS and Android devices and provides all the features and functionality of our web app.

Is my information safe and secure on Updater?

At Updater, information security is our top priority, and we take every precaution to ensure that your personal information is safe with us. All sensitive account information is securely encrypted, and we don’t rent, sell or trade your personal information. Ever. Your personal information – like name, address, and phone number – are kept 100% confidential.

Want more information? Read our privacy policy.

How do I contact Updater customer service?

We’d love to answer your questions. First things first – check the Updater Help Center for answers to the most popular questions.

If you didn’t find the answer to your question, we’re here to help! Please submit your question or request and a member of Updater’s fabulous Customer Experience team will be in touch shortly.

How do I cancel my Updater account?

While we’re sad to see you go, we’re more than happy to help. Contact our Customer Experience team and they’ll handle your cancellation. Keep in mind – canceling your Updater account may mean missing out on support for future moves.

Learn more about Updater