Updater

Move-in day shouldn’t be an exercise in logistics. It’s one of your biggest opportunities to set the tone for the resident relationship. Done well, it creates trust, ease, and connection. Done poorly, it creates stress, friction, and lingering dissatisfaction. That’s why we appreciated the recent blog from Grace Hill, “How To Create Move-In Magic: 5 Timely Tips for Multifamily Property Management.” They outline simple but powerful ways to improve the move-in experience.

At Buckingham, move-ins aren’t just a task on a checklist for him — they’re the foundation of long-term resident satisfaction. Which is why Updater has changed the game.

At Marcella Memorial Heights, the move-in process can’t just function — it has to be seamless. Enter Updater!

After 18 years in property management, Stacey Tafolla, Community Director at Dayrise at Centreport, has seen it all—but what drives her hasn’t changed: it’s the people.

Post-Updater, Chino Hills residents know exactly what’s expected of them. Everything they need—insurance uploads, utility setup, payments—is in one place.

The move-in process is more than logistics—it’s the first step in creating an exceptional resident experience. Property management companies like Dayrise Residential, Woodmont Real Estate Services, and Jefferson Apartment Group are proof that specialized move-in technology delivers powerful results.

Move-ins aren’t only about handing over keys—they’re a critical first impression. For Yardi customers, creating a smooth, stress-free move-in process isn’t a goal—it’s a necessity for resident satisfaction.

For smaller property management companies like Oddo Development, the move-in process has historically been a highly manual, time-intensive challenge. That was until Kelly Pfannenstiel, Director of Technology and Marketing Ops, took steps to standardize and streamline operations with Updater Pro | Onboarding, a move-in technology that’s proven invaluable.

At Bozzuto, the move-in experience is the foundation for long-term resident satisfaction. Carla Arizaga, Assistant General Manager overseeing three communities at the Riverbend District in Harrison, NJ, understands that how a resident is welcomed into their new home sets the tone for their entire stay.

In property management, where every moment counts, simplifying operations can make all the difference. For Tess Vogler, Director of Marketing at Sinatra & Co., the key to success is technology that works for everyone—leasing teams and residents alike.

Rocio Martinez, the Assistant Property Manager at Centerpoint, a Dayrise Residential community in Fort Worth, Texas, is dedicated to providing residents with a move-in experience that goes beyond expectations. Her focus on making each new arrival feel like a valued part of the community sets a high standard in the multifamily housing industry.

Tony Ramos, Training Manager at Decron Properties, knows that a resident's first impression is everything. With nearly 20 years in property management, Tony has seen firsthand how the move-in process sets the tone for a resident's experience.