Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!

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BRG Apartments leverages technology to enhance the move-in experience

For many in multifamily, the move-in process can be a make-or-break experience. At BRG Apartments, Kendra Miller, Portfolio Manager, knows just how critical it is to create a seamless move-in experience. She has a clear vision: leverage technology like Updater Pro | Onboarding to reduce stress for both residents and leasing teams. This approach not only improves operational efficiencies but also sets the tone for long-term resident satisfaction.

Addressing a key challenge: last-minute cancellations

With such frequent cancellations, pre-leasing efforts suffered, leading to occupancy challenges and potential revenue loss. To address this, BRG Apartments turned to Updater, a move-in technology that streamlined communication and task management for new residents.

How BRG Apartments standardizes move-ins across multiple communities

Kendra Miller, Portfolio Manager at BRG Apartments, knows that consistency is key to managing diverse communities successfully. With 11 communities in the Columbus and Dayton, Ohio markets, each with unique needs and resident expectations, maintaining a consistent and seamless move-in process is crucial.

Vantage streamlines operations with move management technology

Operational efficiency is critical for property management teams to maintain resident satisfaction while remaining competitive. At Vantage, a Bozzuto community, the implementation of Updater Pro | Onboarding has transformed the community’s move-in process, saving valuable time for leasing teams and providing a better experience for residents.

How Vantage elevates resident satisfaction with technology-driven move-ins

Vantage’s commitment to resident satisfaction starts the moment a new resident signs the lease. With the use of Updater Pro | Onboarding, a move management technology, the Vantage team ensures a smooth transition for residents. This technology allows for efficient document collection, utility setup, and communication between the leasing team and new residents.

Streamlining operations with technology: How Boathouse drives efficiency through technology

In an industry where property management teams are juggling resident needs, maintenance, leasing, and administrative work, operational efficiency is key to success. For the Boathouse in Portland, Oregon, adopting technological solutions like Updater has helped them streamline processes, improve resident experiences, and make their day-to-day more manageable.

How resident satisfaction at Boathouse fuels high lease renewals

The key to resident satisfaction lies in a seamless move-in experience, a factor that has a powerful impact on lease renewals. Bill Brantley, the Assistant Property Manager at Boathouse understands that a positive move-in is more than handing over the keys—it sets the tone for the entire resident journey.

Proptech’s role in elevating resident experiences at Boathouse

At Boathouse, a 133-unit community in Portland, Oregon, Assistant Property Manager Bill Brantley has witnessed first-hand how proptech solutions streamline operations, enhance resident experiences, and create lasting impacts for both residents and property management teams.

Why best-in-class move-in solutions make a difference for resident satisfaction and leasing team efficiency

When it comes to creating an exceptional move-in experience, multifamily property managers have a choice: go for a dedicated, best-in-class solution like Updater, or opt for an all-in-one platform. Spoiler alert: our partners are glad they chose a resident-centric, tech-forward solution for a smooth and happy move-in experience.

How technology is transforming property management

In the multifamily property management industry, technology has rapidly transformed the way teams manage communities, move-ins, and resident services. Carla Arizaga, Assistant General Manager at Cobalt Lofts, Steel Works, and The Wyldes, Bozzuto communities, has experienced this transformation firsthand. With platforms like Updater Pro | Onboarding playing a central role, technology and AI have become more than a convenience—it is a critical component of consistent resident satisfaction and operational efficiency.

Bozzuto streamlines resident onboarding across a portfolio of communities

Managing move-ins for multiple communities is no easy feat, especially when working across several high-demand communities like Cobalt Lofts, Steel Works, and The Wyldes. As Carla Arizaga, Assistant General Manager at Bozzuto, knows well, juggling move-ins, move-outs, and resident inquiries requires strong organizational tools and a lot of teamwork.

How Jefferson Apartment Group created a centralized leasing team with resident onboarding technology

In the multifamily housing industry, operational efficiency is a top priority for property managers and site teams. With high employee turnover rates and the increasing demands on leasing agents, implementing technologies that streamline routine processes like move-ins is essential. One company that understands this well is the Jefferson Apartment Group (JAG), which is leading the way in using technology to simplify resident move-ins while reducing the workload for staff.