Hear from companies across the moving industry that succeed with Updater Pro.

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Bozzuto saves 1-2 hours per move

Bozzuto wanted to create a consistent, streamlined move-in experience. By partnering with Updater, they saved 1-2 hours per move-in and reduced resident move-in time from days to hours.

Greenbelt, MD

Madera Residential discovers win-win with Updater Pro | Onboarding

We spoke with Madera Residential's Director of Technology Utilization to learn how Updater is helping onsite teams streamline the move-in process by reducing back-and-forth communication.

Lubbock, TX

BRG Apartments reduces pre-move-in cancellations and centralizes resident communication

In the multifamily industry, a smooth move-in experience is key to leaving a lasting impression on residents. For Kendra Miller, Portfolio Manager at BRG Apartments which owns and manages about 8,500 apartment homes throughout the Midwest, making sure residents stay engaged and well-informed prior to their move-in is critical for both resident satisfaction and occupancy rates.

Cincinnati, OH

How Bozzuto’s One Theater Square centralized and simplified move-ins

Before Bozzuto adopted Updater Pro | Onboarding, managing move-ins wasn’t always so simple. From collecting critical information to ensuring timely and accurate communication, move-in days could become overwhelming. That all changed when One Theater Square implemented Updater.

Newark, NJ

Updater reminders skyrocket resident task completion for move-ins at Decron community Reserve at Chino Hills

What’s the biggest stress for an assistant community manager? For Juana Erika Velasquez, who manages Reserve at Chino Hills, it’s waiting on residents to complete move-in paperwork and submit necessary information. It takes up the majority of her time — by a long shot — and it delays the move-in process for residents.

Chino, CA

The Updater upgrade: A leasing agent’s perspective from the Madera Residential community, Marcella Memorial Heights

Moving hosts a rollercoaster of emotions for renters — excitement, stress, and everything in between. And for leasing agents, the goal is to make the transition as smooth and welcoming as possible. But between juggling paperwork and fielding endless questions about utilities, address changes, and more, it’s easy to feel stretched thin.

Houston, TX

Updater reduces work for community managers, increases resident happiness for Carter-Haston community The Griffon at Vero Beach

Before Updater, Jessica Spriggs, Assistant Community Manager, says move-in management was time-consuming, taking between 7-10 hours a week. “I had dreamed of something like Updater for years. It is seriously awesome. It takes a huge mental load off of the application process internally, which is something very significant in our industry,” she explains, adding that it allows her team to focus on more critical tasks, like securing new leases and assisting residents. And since using the Updater app, only about 1 in 10 future residents call with questions, creating a massive reduction in communication overhead.

Vero Beach, FL

Madera Residential Marcella Memorial Heights

Madera Residential community, Marcella Memorial Heights increases resident satisfaction and reduces workload for leasing team

Jessica Gonzales, Assistant Community Manager at Marcella Memorial Heights, says her move-in management time has been cut down to two hours per week. Before Updater, her primary challenge was ensuring that residents had all necessary information and documents ready. Now, residents can stay on-task and complete their move-in checklist on time, streamlining the entire process.

Houston, TX

Sinatra & Co. uses Updater to strengthen brand consistency and resident satisfaction

For marketing leaders like Tess Volger, Director of Marketing at Sinatra & Co., ensuring consistency across every community is a top priority. With Updater, Tess has been able to centralize and streamline move-in communications, which she believes directly enhances their brand.

Buffalo, NY

Marketing leader at Woodmont Real Estate Services finds balance between operational efficiency and resident satisfaction

In multifamily marketing, there’s always a balance between operational efficiency and resident satisfaction. Marketers know the impact a positive move-in experience has on brand perception and retention rates. For Ruben Longoria, Marketing Manager at Woodmont Real Estate Services, implementing a tool like Updater Pro | Onboarding has not only simplified the move-in process but has also reinforced their commitment to brand consistency and resident engagement.

Belmont, CA

Why leasing consultants at Decron community Reserve at Chino Hills love Updater

In the fast-paced world of property management, time is a precious resource. For leasing consultants like Kristal Yanez and Alexander Fermin, staying on top of the details—especially during the busy move-in process—can be a challenge.

Chino Hills, CA

How Bozzuto’s Riverbend District created a move-in process that has residents excited

Move-ins can often be a whirlwind of paperwork, key hand-offs, and logistical challenges. Carla Arizaga, Assistant General Manager at Bozzuto’s Riverbend District, understands these challenges all too well. Managing three communities—Carla’s team is constantly coordinating between properties, residents, leasing agents, and maintenance to ensure a smooth move-in process.

Harrison, NJ

New client Sinatra & Co. embraces proptech to streamline the move-in experience

At Sinatra & Co., a property management company overseeing 5,000 units, technology is not just a buzzword—it’s transforming the way they operate. Amanda LaMonte, Director of Residential Leasing Performance, has spent over a decade in the multifamily industry and is now supporting Sinatra & Co. with their latest tech upgrade: Updater Pro | Onboarding.

Buffalo, NY

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