We move people with end-to-end solutions
Updater is an invite-only moving app that is powered by cutting-edge technology.
We offer a high-volume, on-demand home services call center operation designed to increase customer value for your business.
A fine-tuned script helps us identify interested callers so that we can best drive CSAT and revenue. Our goal is to maximize each and every valuable engagement opportunity.
of partners’ eligible calls
80% of calls answered within 30 seconds
of calls answered
We use a unified skill concept across our call centers, which allows us to use advanced performance analytics to skill-base rank all of our agents and route the call to the highest performing agent available at that moment – no matter which location.
Part of our normal training process is not only understanding the sales process on our company side, but also understanding who the customer is and the journey they’ve taken to get to this point where they reached our call center. If a customer originates digitally, then reaches out to our call center, they may have a different experience than a customer who is transferred from a utility call center to our center. As part of our training, we help explain the “who/what/why” of the call and provide our agents with customer background to enhance the customer’s experience.
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