Updater

Move-ins aren’t only about handing over keys—they’re a critical first impression. For Yardi customers, creating a smooth, stress-free move-in process isn’t a goal—it’s a necessity for resident satisfaction.

For smaller property management companies like Oddo Development, the move-in process has historically been a highly manual, time-intensive challenge. That was until Kelly Pfannenstiel, Director of Technology and Marketing Ops, took steps to standardize and streamline operations with Updater Pro | Onboarding, a move-in technology that’s proven invaluable.

At Bozzuto, the move-in experience is the foundation for long-term resident satisfaction. Carla Arizaga, Assistant General Manager overseeing three communities at the Riverbend District in Harrison, NJ, understands that how a resident is welcomed into their new home sets the tone for their entire stay.

In property management, where every moment counts, simplifying operations can make all the difference. For Tess Vogler, Director of Marketing at Sinatra & Co., the key to success is technology that works for everyone—leasing teams and residents alike.

Rocio Martinez, the Assistant Property Manager at Centerpoint, a Dayrise Residential community in Fort Worth, Texas, is dedicated to providing residents with a move-in experience that goes beyond expectations. Her focus on making each new arrival feel like a valued part of the community sets a high standard in the multifamily housing industry.

Tony Ramos, Training Manager at Decron Properties, knows that a resident's first impression is everything. With nearly 20 years in property management, Tony has seen firsthand how the move-in process sets the tone for a resident's experience.

In the fast-paced world of property management, time is a valuable asset. Rocio Martinez, Assistant Manager at Centerpoint, a Dayrise Residential community in Fort Worth, Texas, has witnessed firsthand how integrating technology like Updater Pro | Onboarding can make a significant difference in daily operations.

For many in multifamily, the move-in process can be a make-or-break experience. At BRG Apartments, Kendra Miller, Portfolio Manager, knows just how critical it is to create a seamless move-in experience. She has a clear vision: leverage technology like Updater Pro | Onboarding to reduce stress for both residents and leasing teams. This approach not only improves operational efficiencies but also sets the tone for long-term resident satisfaction.

With such frequent cancellations, pre-leasing efforts suffered, leading to occupancy challenges and potential revenue loss. To address this, BRG Apartments turned to Updater, a move-in technology that streamlined communication and task management for new residents.

Kendra Miller, Portfolio Manager at BRG Apartments, knows that consistency is key to managing diverse communities successfully. With 11 communities in the Columbus and Dayton, Ohio markets, each with unique needs and resident expectations, maintaining a consistent and seamless move-in process is crucial.

Operational efficiency is critical for property management teams to maintain resident satisfaction while remaining competitive. At Vantage, a Bozzuto community, the implementation of Updater Pro | Onboarding has transformed the community’s move-in process, saving valuable time for leasing teams and providing a better experience for residents.

Vantage’s commitment to resident satisfaction starts the moment a new resident signs the lease. With the use of Updater Pro | Onboarding, a move management technology, the Vantage team ensures a smooth transition for residents. This technology allows for efficient document collection, utility setup, and communication between the leasing team and new residents.