Updater

In the multifamily housing industry, operational efficiency is a top priority for property managers and site teams. With high employee turnover rates and the increasing demands on leasing agents, implementing technologies that streamline routine processes like move-ins is essential.

The multifamily property management industry has seen a major transformation in recent years, driven by advancements in technology. Property technology, or “proptech,” is now an essential part of providing high-quality resident experiences.

A smooth move-in sets the tone for a positive relationship between residents and management, building the foundation for a strong community. Jefferson Apartment Group (JAG) has recognized the importance of this and actively integrates streamlined processes and technology to ensure that residents feel welcomed and cared for from day one.

In the multifamily housing industry, the move-in process is a crucial but often time-consuming aspect of property management. Onsite teams are tasked with handling multiple responsibilities, from lease processing to move-in logistics, all while maintaining high resident satisfaction and operational efficiency.

The first impression is everything, and in multifamily housing, the move-in process is one of the most critical moments for establishing a strong relationship with new residents. A well-organized, smooth move-in can set the stage for long-term satisfaction, which correlates directly to higher lease renewal rates.

Running a large residential property like One Theater Square requires a high degree of organization, especially when managing a team and ensuring seamless operations. Yessica Hannon, Property Manager at One Theatre Square, a Bozzuto community, explains how the ability to maintain consistent operational efficiency is key to delivering high-quality service to residents.

This Bozzuto team says Updater Pro | Onboarding is easy-to-use for both residents and management, saving time, gathering all move-in activities onto an individual platform, and uploading approved documents to their property management system. In a nutshell? 'It keeps us on track with move-ins.'

Updater Pro | Onboarding has allowed the management team at this Bozzuto community to streamline the move-in process for incoming residents — with regard to submitting documents, account information, and other required move-in items — while syncing with their existing property management system.

At this Bozzuto community, Updater Pro | Onboarding has served as a user-friendly platform with a digitized approach ensures that new residents have easy access to the information and tools they need to transition into their new homes smoothly. That means auto-prompted task and submission reminders, welcome letters, and to-do lists for future residents.

For this Bozzuto general manager, the most important thing about managing a community is that residents have a positive experience. Every minute counts when it comes to the move-in process — which is why they've turned to Updater Pro | Onboarding.

This Madera community's incorporation of Updater | Pro Onboarding has yielded a more organized and efficient move-in process for residents, while cutting down on work time for management. Their favorite part of the app? Automated emails reminding future residents of pending tasks needing attention.

Updater Pro | Onboarding has been saving so much time for the team at Western Wealth Communities, with regard to new move-ins, that managers are recommending the app to other property and regional managers from different companies.