Updater

Mia Lancaster, a leasing professional at Carter-Haston community The Griffon at Vero Beach, spent close to 10 hours a week managing paperwork manually and chasing down documents prior to Updater | Onboarding Pro. Now, the app syncs everything, and it’s been a huge help for team efficiency and resident satisfaction during move-in.

Ensuring a smooth move-in process is what matters most for Channel Club Apartments Community Manager Trisha Philipps. Since the Bainbridge Companies community incorporated Updater | Onboarding Pro, move-in workloads have gone from heavy to streamlined. Since incorporating the app in 2023, she’s seen significant time-saving shifts related to all aspects of the move-in process.

For Nelson Eusebio, Leasing Manager at Cobalt Lofts, Steel Works, and The Wyldes — Bozzuto properties — Updater | Onboarding Pro has boosted his team's efficiency and operations, as well as keeping residents happier. In a world where paperwork and miscommunication can significantly delay the move-in process, the app, he says, has streamlined it all.

The professional life of Maya Ursin, Community Manager at Marcella Memorial Heights – a Madera Residential community – had been feeling unbalanced prior to discovering Updater | Onboarding Pro. When Updater dropped in a few years ago, Maya’s team witnessed a drastic reduction in chaos. Consolidating resources used to be the most difficult part of managing move-ins, but since launching Updater, that’s no longer a problem.

In the hustle and bustle of property management, managing move-ins can feel like running on empty — except no one wants a low battery when they’re supposed to be helping. And Maya Ursin, Community Manager at Marcella Memorial Heights – managed by Madera Residential – was feeling just that before discovering Updater | Onboarding Pro.

Thanks to Updater | Onboarding Pro, what used to be a logistical nightmare for Summer Clark, the Community Manager of Renew Jordan Creek, is now an easy process that practically runs itself. The app has been crucial in ensuring residents stay on-task with responsibilities and are well-informed prior to their move-in, contributing to resident satisfaction and retention rates — and making the Reserve team's job easier.

With over 15 years of industry experience, Property Manager Lisa Richardson currently works at the Decron's Reserve at Chino Hills — and she’s seen it all when it comes to move-ins. But since incorporating Updater | Onboarding Pro, it’s been a whole new ball game for both her and her residents.

At The Village on Springmill, a community managed by Buckingham Companies, move-in days used to be akin to running a marathon. Before Updater | Onboarding Pro, that is. Now, Assistant Property Manager Shelby Keefer is enjoying all upgrades in efficiency.

In the world of multifamily property management, ensuring a smooth move-in process is crucial for resident satisfaction. For Jami Anderson, Director of Training and Support at Middleburg Communities, managing the move-in process across multiple properties was a time-consuming and challenging task. Jami shared her insights into how Updater has positively impacted their communities.

At Sinatra & Co., a property management company overseeing 5,000 units, technology is not just a buzzword—it’s transforming the way they operate. Amanda LaMonte, Director of Residential Leasing Performance, has spent over a decade in the multifamily industry and is now supporting Sinatra & Co. with their latest tech upgrade: Updater Pro | Onboarding.

Move-ins can often be a whirlwind of paperwork, key hand-offs, and logistical challenges. Carla Arizaga, Assistant General Manager at Bozzuto’s Riverbend District, understands these challenges all too well. Managing three communities—Carla’s team is constantly coordinating between properties, residents, leasing agents, and maintenance to ensure a smooth move-in process.

In the fast-paced world of property management, time is a precious resource. For leasing consultants like Kristal Yanez and Alexander Fermin, staying on top of the details—especially during the busy move-in process—can be a challenge.