Meet Updater at Virtual EMACS 2020
Updater joined hundreds of customer experience leaders in the utility industry this week, at Chartwell’s EMACS 2020 virtual event.
Updater Joins the Utility Customer Research Consortium
Updater has officially joined the Utility Customer Research Consortium (UCRC), a panel of utility industry execs working together to improve and innovate customer care.
Utilities: How to Leverage Beyond the Meter Programs to Boost Revenue and CSAT
For utility providers, "beyond the meter” programs make money and increase customer satisfaction.
Moving Movers to Digital for Utilities – CS Week On-Demand Webinar
With companies now finding new ways to build competitive advantages, a good place to start is with your customers – specifically, your moving customers.
What do movers want from their utility company?
We believe that winning in a changing utility environment requires new ways of thinking – starting by thinking about your customers on the move.
Video Interview: How to Become a Customer-Centric Business
In this video interview, we’ll hear from our own marketing team and a professor of marketing about why and how to start putting the customer at the center of your business.
Utility companies: what is a concierge?
Utility companies – help your customers with moving and home-related tasks by leveraging a concierge as a value-add.
Utility Companies: How to Evaluate a Mover Concierge Program
Here’s a list of the top questions to ask prospects as your utility searches for a concierge partner or call center.
Brand Secrets to Success in the Subscription Economy – Lessons from Netflix, Ipsy, BMW
Whether or not you’re offering a subscription service, the subscription economy has changed customers’ expectations of the brands they interact with. Here are a few secrets to success.
How Proper Market Research Drives Utility Revenue
By conducting an ecosystem study, you can understand your business’ market as a network of participants and be able to influence the right actors at the right time.
TransactionDesk® and Updater – Integration Details
Updater integrates with TransactionDesk. Read more about this seamless integration.
zipForm® Plus and Updater – A Seamless Integration
Updater integrates with zipLogix. Read more about this seamless integration.