Buckingham and Updater converge to deliver a standout move-in experience
At Buckingham, Ryan Clasey oversees centralized leasing and collections — and he’s no stranger to the importance of a smooth, professional first impression. That’s why move-ins aren’t just a task on a checklist for him — they’re the foundation of long-term resident satisfaction.
“We have employed Updater as part of our move-in process, and it’s been a great rollout,” Ryan says. “Very seamless, very easy.”
With Updater fully integrated into their move-in flow, everything starts the moment an application is approved. Residents instantly receive a branded, step-by-step welcome email that guides them through every requirement: setting up utilities, uploading insurance, choosing a move-in time, and confirming details. The guesswork is gone.
For Ryan’s team, the real power lies in visibility and automation. They can quickly check where each resident stands—who’s ready, who still needs to complete a task — without chasing people down or getting caught in email loops. It’s a smarter system that prevents last-minute scrambles and makes the process easy on both sides.
And the proof? It’s in the feedback.
More and more, new residents are telling Ryan’s team that their Buckingham move-in was smoother than at their last community. That comparison matters. When people switch properties and immediately feel the difference, it shows that this process isn’t just better — it’s industry-leading.
“We have gotten a lot of feedback from people moving from other apartment communities saying, ‘Wow, this one was a lot smoother than my last one.’ It’s good to hear that, it makes us feel we’re moving toward the right direction in terms of customer satisfaction in the move-in experience,” he says of the Updater difference. “First impressions are key in our industry. If people really enjoy the experience and it starts from day one, then they know that they’re gonna feel good, and they’re gonna love this community. If they have a very bad move-in experience, they’re gonna have those feelings for a long time, and then if anything else would happen, they’re going to carry that, and then obviously the retention rate would start to go.”
But when the process is seamless, structured, and clear from day one, it builds trust — and that trust leads to satisfied residents and a stronger sense of community.
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