Moving from chaos to clarity at Reserve at Chino Hills
When Mariah Walker started as a Leasing Consultant at Reserve at Chino Hills, she was brand new to the property management world. Like many leasing professionals, she was thrown right into the move-in process — first learning the old way, then discovering how different it could be with automation.
At first, it was a scramble: sorting through confusing lease terms, tracking down documents through email, and fielding constant questions from residents. The process felt fragmented and manual. Residents didn’t know what to do or when to do it — and Mariah was left managing the chaos with spreadsheets, checklists, and back-and-forth emails.
Then came the shift to Updater.
Now? Residents know exactly what’s expected of them. Everything they need—insurance uploads, utility setup, payments—is in one place. No more chasing down tasks. No more last-minute surprises. Just a clear, step-by-step move-in plan that makes the whole experience smoother for everyone.
“It’s actually my first time ever joining the property management industry, and it is one of the best experiences I’ve ever had. When I first started, my assistant manager, she showed me the original way (before Updater), and then they showed me the Updater way. So I actually had experience with my first applicants with the original summary of lease terms and — it’s a lot,” she says. “It’s a lot of information and then it’s a lot of confusion, I’m not gonna lie, with the original way. And then once I hopped onto the Updater plan, it was easy. And that’s the difference.”
The stress is gone. Residents arrive ready and excited. Keys are handed over. Payments are made. And instead of confusion, there’s confidence—on both sides of the desk.
The difference between a disorganized move-in and a seamless one isn’t just a better system—it’s a better first impression.
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