Kristine Cuddy Leaves Lasting Client Impressions

Raleigh-based real estate agent, Kristine Cuddy began her career nearly 25 years ago and is currently an agent with Keller Williams Preferred Realty. With years of experience and an episode of House Hunters under her belt, Kristine offers expert guidance for her clients in North Carolina.

We sat down with Kristine to discuss how she uses Updater to leave a lasting impression with each and every one of her clients.

Kristine featured on an episode of House Hunters!

You’re one of Updater’s top performing agents, congrats! How do you do it?

Whether my client is buying or selling a home, I always tell them to not worry about the little things like utilities and mail forwarding because I offer a service that will take care of that for them. I send my Updater invites manually, so I schedule the Updater invite to go out 3 to 4 weeks in advance of my client’s move, giving them time to properly prepare for the move. My clients love it so much, I’ll even send Updater to the client on the other side of the transaction!

Since offering Updater for the first time, how have your clients responded? 

My clients think that I am the “bomb diggity!” Updater is one more thing that I use to make the moving process a better experience for my clients. In short, offering Updater allows me to be a better real estate agent. So many agents could be using Updater (and should be!) because it’s really great and helps you go the extra step as an agent.

How do you go above and beyond to provide a really excellent client experience?

I treat all of my clients the same whether they’re buying a $100,000 home or a $1 million home. No matter what type of home my client is buying, the stress of the process is always the same. I try to make this process as easy for them as I can by alleviating as much stress from the move as possible.   

Do you have a favorite (or least favorite!) moving experience of your own?

When I was moving into my house several years ago, it was under new construction and the builder didn’t get the neighborhood approved for an FHA loan. Well, when we were ready to move, the builder had to pay for us to have an apartment temporarily because we were homeless!