Updater brings organization to Cove Property Management move-ins
Cove Property Management has found a new key tool.
Caitlin S., Marketing and Training Manager, says her team’s most important task is creating seamless move-ins for new residents. And Updater Pro | Onboarding has become a full-stop solution to providing an organized and stress-free experience.
With Updater, residents can easily see what tasks need to be completed before move-in, making the whole process straightforward and easy to manage.
“Updater is utilized with our welcome letter and check-in points for future residents,” she said recently in a review on Revyse, a platform where multifamily operators can leave reviews of their software partners. “It’s an easy way for the future resident to view what tasks need to be completed prior to move-in.”
Caitlin’s team appreciates having all move-in processes in one location, allowing them to track progress and address any outstanding items efficiently.
“Our teams love Updater because the processes are in one location for residents. It’s a way to collect data and see what [documents are] outstanding, making for a much smoother move-in,” she says.
But beyond the tool itself, she’s been impressed by Updater’s customer support.
“No matter who we have talked to or had assigned as a representative, we have had great and prompt customer service from Updater. They open themselves up as available to our on-site teams, which makes it very beneficial,” she says.
Any time Caitlin’s team has shared feedback to improve the platform, Updater has either shown them new ways to use existing features or taken their suggestions to enhance the system for the future. This level of responsiveness has strengthened Cove Property Management’s confidence in Updater as an essential partner.
Caitlin’s recommendation? Updater is perfect for any and all property management companies that want to simplify the move-in process for residents.
