Updater

The key to resident satisfaction lies in a seamless move-in experience, a factor that has a powerful impact on lease renewals. Bill Brantley, the Assistant Property Manager at Boathouse understands that a positive move-in is more than handing over the keys—it sets the tone for the entire resident journey.

At Boathouse, a 133-unit community in Portland, Oregon, Assistant Property Manager Bill Brantley has witnessed first-hand how proptech solutions streamline operations, enhance resident experiences, and create lasting impacts for both residents and property management teams.

When it comes to creating an exceptional move-in experience, multifamily property managers have a choice: go for a dedicated, best-in-class solution like Updater, or opt for an all-in-one platform. Spoiler alert: our partners are glad they chose a resident-centric, tech-forward solution for a smooth and happy move-in experience.

In the multifamily property management industry, technology has rapidly transformed the way teams manage communities, move-ins, and resident services. Carla Arizaga, Assistant General Manager at Cobalt Lofts, Steel Works, and The Wyldes, Bozzuto communities, has experienced this transformation firsthand. With platforms like Updater Pro | Onboarding playing a central role, technology and AI have become more than a convenience—it is a critical component of consistent resident satisfaction and operational efficiency.

Managing move-ins for multiple communities is no easy feat, especially when working across several high-demand communities like Cobalt Lofts, Steel Works, and The Wyldes. As Carla Arizaga, Assistant General Manager at Bozzuto, knows well, juggling move-ins, move-outs, and resident inquiries requires strong organizational tools and a lot of teamwork.

In the multifamily housing industry, operational efficiency is a top priority for property managers and site teams. With high employee turnover rates and the increasing demands on leasing agents, implementing technologies that streamline routine processes like move-ins is essential. One company that understands this well is the Jefferson Apartment Group (JAG), which is leading the way in using technology to simplify resident move-ins while reducing the workload for staff.

The multifamily property management industry has seen a major transformation in recent years, driven by advancements in technology. Property technology, or "proptech," is now an essential part of providing high-quality resident experiences. Jefferson Apartment Group (JAG) is one of many organizations that have adopted proptech solutions, such as Updater Pro | Onboarding, a move management technology that streamlines processes and enhances both resident satisfaction and operational efficiency.

In today’s competitive multifamily housing market, resident satisfaction begins with the move-in experience. A smooth move-in sets the tone for a positive relationship between residents and management, building the foundation for a strong community. Jefferson Apartment Group (JAG) has recognized the importance of this and actively integrates streamlined processes and technology to ensure that residents feel welcomed and cared for from day one.

In the multifamily housing industry, the move-in process is a crucial but often time-consuming aspect of property management. Onsite teams are tasked with handling multiple responsibilities, from lease processing to move-in logistics, all while maintaining high resident satisfaction and operational efficiency. These inefficiencies drain valuable time and resources, adding to the challenges leasing teams face.

At Updater, we understand how important move-ins are for first impressions and long-term resident loyalty. That’s why our onboarding process is designed to make things simple, efficient, and stress-free—for you and your community teams.

Check out the infographic to see how you can make move-ins seamless and stress-free for your residents and teams.

Using Updater has helped this team maintain positive resident experiences while decreasing workload.