Meet Updater: Chad Horenfeldt, Vice President of Client Success

Chad Horenfeldt, VP of Client Success at Updater, is an Ontario native and a dedicated Maple Leafs fan. Chad has worked in Client Success for over a decade and brings a wealth of experience to our already fantastic Client Success and Customer Experience teams.

Before joining Updater, Chad led Customer Success teams at Bluecore in NYC and Influitive in Toronto. With his ferocious can-do attitude, Chad’s leadership style fits perfectly with our mission to support our clients and their business. We asked Chad a few questions about working at Updater and his favorite pastimes.

Where did you grow up?

Toronto, Ontario, Canada.

What are two personal tidbits about you?

I love watching NHL hockey, especially the Maple Leafs, and I’m rarely seen without a coffee in hand.

How many times have you moved?

Too many times. The longest one was moving my family from Toronto to New Jersey.

Do you have a moving horror story?

I’ve been really lucky not to have a moving horror story. Knock on wood!

What’s your best piece of moving advice?

Plan early! I have a family of five and we have a lot of stuff. If you start early, you can get rid a lot of the stuff that you really don’t need and make the whole process much more enjoyable.

What’s the largest item you’ve ever had to carry on the subway?

One of my kids.

What’s your favorite thing about working at Updater?

It’s by far the people. I like to tell people that if someone on your team is down, then the whole team is down. I’ve never seen such a committed bunch of people.

What’s the best part about working on a small team?

You get to know each other and understand how everyone contributes to a larger goal.

What motivates you to come to work every day?

The mission of Updater inspires me to focus on trying to help others. I’m also inspired by the creativity of our team and the impact we’re having on the moving experience.

Whom do you admire most as a business leader?

Steve Kerr and Lou Holtz.

You have a time machine, but you can only make one trip. Where do you go?

The 1967 Stanley Cup playoffs.

What’s the first app you check in the morning?

My email.

You can only eat one food for the rest of your life. What is it?


If you could only listen to one song for the rest of your life, what would it be?

Movin’ Out, by Billy Joel.

What do you do to unwind?

I like to write.

What are four things you can’t live without?

My iPhone, hamburgers, coffee, and my family.

As a kid, what did you want to be when you grew up?

A baseball player.

What’s your favorite Saturday Night Live skit?

Christopher Walken and Will Ferrell in More Cowbell.