Updater takes Arc Central move-ins from chaos to clarity
At Arc Central, the leasing and management team knows that move-in day can make or break a resident’s perception of their new home. It’s not just about turning over keys—it’s about delivering a first impression that reflects the care, professionalism, and organization behind the scenes.
They key? Arc Central Leasing Consultant BaLie Olsen sums it up perfectly.
“I always tell people, no matter what, get Updater done before you move in,” she says, sharing that Updater has become a must-have in her onboarding process—not just because it simplifies move-in for residents, but because it lightens her day-to-day workload.
Instead of chasing down utility confirmations or renter’s insurance docs, BaLie knows residents are receiving timely, automated reminders. “It’s made my life easier,” she says. That relief isn’t just emotional—it directly addresses one of the leasing team’s biggest challenges: time-consuming resident communication. With Updater, those repetitive follow-ups turn into time saved.
But the benefits go beyond automation. Samantha Garcia, Property Manager at Arc Central, emphasized how vital consistency is when introducing someone to their new home. “The Updater app makes it seamless,” she explained of the move-in process. If communication is disjointed or steps are missed, it’s more than a hiccup—it’s a signal of how the community operates.
That’s why Samantha relies on Updater to fill in the gaps. Whether someone on her team works night shifts or an email slips through the cracks, Updater ensures all tasks and documents are accessible—keeping both residents and staff aligned. It tackles the problem of lost or repeatedly requested documents head-on, giving the team a centralized place to find everything they need.
For Richard Rogers, Manager at Arc Central, the focus is on one thing: efficiency. “The movers are outside—well, oh, we have 25 minutes of paperwork left before we can actually give you the keys,” he recalled of life before Updater. The goal? Have residents walking in the door and receiving their keys within five minutes. With Updater, that’s not just possible—it’s the standard. Because when move-in readiness is tracked in real-time, there’s no more scrambling at the front desk or digging through emails to see what’s missing.
Across the board, the team at Arc Central is seeing the benefits of a standardized, automated, and stress-free move-in experience. From BaLie’s relief at fewer follow-ups to Samantha’s confidence in delivering consistent communication—and Richard’s commitment to prompt, professional onboarding—it’s clear that Updater doesn’t just support move-ins. It transforms them.
