Move-ins matter: Hadleigh’s story
A great move-in experience sets the tone for a successful new chapter, so getting it right is crucial. At Updater, we’ve been building moving technology for over a decade, streamlining the process so that move-in day feels less like a hassle and more like a fresh start.
Our renter Hadleigh recently shared her experience using the app during a move to Portland, OR, and it’s clear: move-ins matter, and Updater delivers.
Moving involves countless small tasks that often go overlooked, and Hadleigh had always felt that pressure prior to using Updater. “Moving is such a pain,” she shared, highlighting the overwhelming list of responsibilities: “There’s so many little things that you have to remember — forwarding your mail, getting a dolly, connecting your utilities, signing up for new wifi, and getting rid of junk.”
But when her property management team recommended Updater, the moving experience was transformed.
“Updater is an app where you can do everything in one place, and it takes care of it for you,” she says. “Through Updater, I forwarded my mail, I connected my utilities, I got new wifi, and I also got a super nice deal — they send you coupons on junk removal, because I have way too much stuff — and it just made it super easy.”
Our research, published in Multi-Housing News, solidifies what Hadleigh loved most about the app. Data shows that 68% of residents prefer in-person or high-touch engagement during their move-in. Technology like Updater enhances these experiences by automating repetitive tasks, allowing property managers to focus on delivering personalized service—a balance that appeals to today’s renters.
But a smooth move-in experience isn’t just about convenience — it creates longevity. According to Updater’s Move-In Effect report, residents who are satisfied with their move-in experience are 57% more likely to renew their lease.
“I would definitely use Updater again, and I really enjoyed it,” says Hadleigh. “I’m still planning on using some of those deals they sent me, which is just a cherry on top. Thank you, Updater!”
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