Move-ins matter: Royce’s story
A great move-in experience sets the tone for a successful new chapter, so getting it right is crucial. At Updater, we’ve been building moving technology for over a decade, streamlining the process so that move-in day feels less like a hassle and more like a fresh start.
Our renter Royce recently shared his experience using the app during a move to Toledo, OH, and it’s clear: move-ins matter, and Updater delivers.
Royce is a special case. Moving into his new space wasn’t just a relocation — it was his first-ever experience as a tenant.
“So I’m not only a new resident, I’m also a first-time tenant, and it’s been something I’ve never gone through or experienced before. So having Updater as a resource for me was noticeably different, as far as ease goes, and as far as stress management with all of the information that comes with these new things,” he says.
Royce’s story is a testament to the power of having everything in one place.
“With something as simple as forwarding mail, or setting up your connections, it made all the difference in having it in an available space,” he says.
Royce’s experience aligns with what our Move-In Effect report found: a smooth move-in experience can increase lease renewal likelihood by 57% and drive 71% more positive online reviews. Additionally, 85% of property managers agree that a well-managed move-in sets the tone for the resident’s entire lease experience. And residents satisfied with their move-in are 23% more likely to recommend their community to others.
Getting the move-in right isn’t just about convenience — it’s essential for resident satisfaction and retention.
Our research, recently published in Multi-Housing News, shows that 68% of residents prefer high-touch engagement during move-in. While technology like Updater streamlines tasks, it also frees up property managers to provide personalized support, creating a perfect balance between automation and human connection.
It’s about making new residents feel at home without the stress — and in Royce’s case, it was Updater for the win!
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