A Decron community + Updater leasing success story
Lisa Richardson is no stranger to the hustle and bustle of property management. With over 15 years of industry experience, Lisa currently works at the Decron-managed Reserve at Chino Hills — and she’s seen it all when it comes to move-ins. But since incorporating Updater | Onboarding Pro, it’s been a whole new ball game for both her and her residents.
Before Updater, keeping future residents on task was challenging — especially in a high-volume community like the Reserve at Chino Hills. But now?
“Updater has been a tremendous help — it assists both my team and prospects in keeping pace and staying on track,” Lisa says. No more bottlenecks or delays and residents are kept in the loop every step of the way.
Updater’s move-in task reminder feature has become Lisa’s best friend. “The move-in task reminder feature is simple and easy,” she explains.
The task reminder, which makes it easy for residents to complete all required move-in tasks, like hiring movers, forwarding mail, setting up TV and internet, transferring utilities, and more — has saved her team countless hours of checking in and reminding residents of tasks. Efficiency? Check.
Lisa also values organization, and Updater supports that. “We like to operate with full transparency. Updater allows us to do just that. At move-in, everything has either been shared, received, gone over, covered, etc. There are no surprises and nothing is missing,” Lisa says. That clarity builds trust, and trust builds long-lasting relationships.
Lisa recalls one particularly meticulous move of her own, and she wishes an app like Updater existed back then. “I scheduled movers, and they double-booked me and another customer the same day. Unlucky me, I got the same crew — but only after they moved the first customer. They arrived at 9 pm, and were already burned out by the time they got to me. The entire experience resulted in me moving to my new place in the middle of the night.”
She says having a tool like Updater would’ve been so beneficial back then because it’s “An excellent organizational tool for both the prospect and management team. Had I had it, that would have prevented the double booking.”
Thanks to Updater, Lisa’s community now runs like a well-oiled machine. “I am thankful for our ‘powers that be’ who decided to partner with Updater. It has improved our leasing processes and empowered my team to be more efficient,” she says.
For Lisa, it’s all about making the move-in process smooth and professional, and ensuring great first impressions lead to future renewals.
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