Improving Resident Experience at GrayCo Properties

Jiordan Castle
By Jiordan Castle
Published Feb 1, 2017
Updated Dec 23, 2023
Jiordan is Updater’s former Digital Content Manager. Here content specialties are renters and homeowners insurance, cloud technology, and all things moving! She eats pizza every Friday and never buys a new iPhone until her current one breaks.

While GrayCo Properties provides nice amenities for residents, their main focus is on personalization and providing great service. Residents are typically frustrated by the moving experience, but with Updater, GrayCo has the ability to make moving easier for their residents from start to finish.

We spoke with Donna Bolewitz, Director of Marketing at GrayCo Properties, and Kathryn Megrue, District Manager at GrayCo Properties, about the site team and resident response to Updater and how our app for moving makes the moving process easier for both parties.

As Donna says, “Our teams love it because they don’t have to do any work… and our residents have found that it’s really easy to use.” Learn why the GrayCo team calls adopting Updater “seamless” and see how it makes residents feel like they’ve arrived at their new home before moving day.

See firsthand what Updater can do to transform your resident experience and differentiate your services.

Jiordan Castle
Jiordan Castle
Jiordan is Updater’s former Digital Content Manager. Here content specialties are renters and homeowners insurance, cloud technology, and all things moving! She eats pizza every Friday and never buys a new iPhone until her current one breaks.

More Industry Insights

See all articles
See all articles
BRG Apartments leverages technology to enhance the move-in experience

BRG Apartments leverages technology to enhance the move-in experience

17 December 2024
For many in multifamily, the move-in process can be a make-or-break experience. At BRG Apartments, Kendra Miller, Portfolio Manager, knows… Learn more
Addressing a key challenge: last-minute cancellations

Addressing a key challenge: last-minute cancellations

17 December 2024
With such frequent cancellations, pre-leasing efforts suffered, leading to occupancy challenges and potential revenue loss. To address this, BRG Apartments… Learn more
How BRG Apartments standardizes move-ins across multiple communities

How BRG Apartments standardizes move-ins across multiple communities

17 December 2024
Kendra Miller, Portfolio Manager at BRG Apartments, knows that consistency is key to managing diverse communities successfully. With 11 communities… Learn more
BRG Apartments leverages technology to enhance the move-in experience

BRG Apartments leverages technology to enhance the move-in experience

17 December 2024
For many in multifamily, the move-in process can be a make-or-break experience. At BRG Apartments, Kendra Miller, Portfolio Manager, knows… Learn more
Addressing a key challenge: last-minute cancellations

Addressing a key challenge: last-minute cancellations

17 December 2024
With such frequent cancellations, pre-leasing efforts suffered, leading to occupancy challenges and potential revenue loss. To address this, BRG Apartments… Learn more
How BRG Apartments standardizes move-ins across multiple communities

How BRG Apartments standardizes move-ins across multiple communities

17 December 2024
Kendra Miller, Portfolio Manager at BRG Apartments, knows that consistency is key to managing diverse communities successfully. With 11 communities… Learn more
Vantage streamlines operations with move management technology

Vantage streamlines operations with move management technology

17 December 2024
Operational efficiency is critical for property management teams to maintain resident satisfaction while remaining competitive. At Vantage, a Bozzuto community,… Learn more
How Vantage elevates resident satisfaction with technology-driven move-ins

How Vantage elevates resident satisfaction with technology-driven move-ins

17 December 2024
Vantage’s commitment to resident satisfaction starts the moment a new resident signs the lease. With the use of Updater Pro… Learn more
Move-ins matter: Royce’s story

Move-ins matter: Royce’s story

13 December 2024
Royce shares how Updater’s moving app made his cross-country move seamless, helping him tackle tasks like updating his address and… Learn more
Move-ins matter: Hadleigh’s story

Move-ins matter: Hadleigh’s story

13 December 2024
Follow Hadleigh’s story as she shares how Updater’s moving app helped her stay organized, save time, and simplify her move-in… Learn more
Move-ins matter: Zachary’s story

Move-ins matter: Zachary’s story

13 December 2024
Zachary shares his move-in story, highlighting the challenges he faced and how he navigated them to create a smooth and… Learn more
Streamlining operations with technology: How Boathouse drives efficiency through technology

Streamlining operations with technology: How Boathouse drives efficiency through technology

5 December 2024
In an industry where property management teams are juggling resident needs, maintenance, leasing, and administrative work, operational efficiency is key… Learn more
How resident satisfaction at Boathouse fuels high lease renewals

How resident satisfaction at Boathouse fuels high lease renewals

4 December 2024
The key to resident satisfaction lies in a seamless move-in experience, a factor that has a powerful impact on lease… Learn more
Proptech’s role in elevating resident experiences at Boathouse

Proptech’s role in elevating resident experiences at Boathouse

4 December 2024
At Boathouse, a 133-unit community in Portland, Oregon, Assistant Property Manager Bill Brantley has witnessed first-hand how proptech solutions streamline… Learn more
Why best-in-class move-in solutions make a difference for resident satisfaction and leasing team efficiency

Why best-in-class move-in solutions make a difference for resident satisfaction and leasing team efficiency

4 December 2024
When it comes to creating an exceptional move-in experience, multifamily property managers have a choice: go for a dedicated, best-in-class… Learn more