Leasing agents at two Madera communities see stress-free move-ins with Updater
For leasing agents like Laura Magee and Marreona Fields, managing the complexities of resident move-ins was once time-consuming and stressful. But thanks to Updater | Onboarding Pro, that’s no longer the case. Updater is revolutionizing how leasing agents manage their work, while also making life significantly easier for residents.
Laura Magee, Leasing Consultant at Montrose at Buffalo Bayou, a Madera community, shares that stressful move-ins are now a thing of the past with Updater.
“Updater is easier thanks to the move-in steps,” she says, explaining how it’s helped to make residents’ lives more organized. It was once difficult to make sure all paperwork was in order and submitted on time, which added a lot of stress and delays to the process — but it’s a problem Laura no longer faces.
Updater has become an essential tool in her move-in process, simplifying everything for her residents’ utility transfers to address changes.
Similarly, Marreona Fields, Leasing Agent at Marcella Memorial Heights, another Madera-managed property in Houston, had her own challenges when it came to managing move-ins. She recalls that move-in coordination used to take up to 20 hours of her work week.
“The most difficult part was dealing with different software systems,” she says. However, once Updater was incorporated into her property management system, the chaos started to resemble… well, much less chaos.
Now the move-in process is much more straightforward. “Updater helps a lot with move-in,” Marreona says.
Her resident success stories often revolve around the organization Updater provides, and one standout feature she loves is the ability to upload important documents like renter’s insurance and utility forms directly into Updater. “Being able to upload renter’s insurance, electric, and other move-in forms directly to Updater is very helpful,” she says. No more scrambling for last-minute paperwork; everything is centralized and easily accessible, making life easier for both staff and residents.
For both Laura and Marreona, Updater has become a crucial tool for improving efficiency at their properties, making move-in simpler for both leasing agents and residents, one move at a time.
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