Leasing consultant creates easy move-ins with Updater
For Lezly Ducoing, leasing is more than a transaction—it’s about creating comfort and connection. As a Leasing Consultant at Dayrise at Centerport, she sees firsthand how a smooth move-in process can set the tone for the entire resident experience.
Her philosophy is simple: if a resident doesn’t feel comfortable from the beginning, it’s hard to keep them long-term. That’s why she leans on tools like Updater to make move-ins easy—not just for residents, but for the entire leasing team.
Before Updater, move-ins were prone to confusion. Residents weren’t always sure what was expected, especially those less familiar with digital tools. Miscommunications were common—sometimes residents missed tasks entirely, other times the team would have to repeat instructions or explain rejected documents over the phone.
With Updater, everything changed.
“I am a fan of Updater, it’s really easy, organized,” Lesly says. “[Prospects] can access updater at any hour of the day. Also, anyone [on the leasing team] can help. Some days, I have off and I can just ask my co-worker, hey everything’s up on Updater. Everything’s organized. You just go and double check. We can accept and reject tasks, and it gives you the option to choose why you are rejecting it. Just so they know, and don’t have to call the office and say, hey, why was that rejected? We can give detail.”
For Lezly, Updater helps her do what she loves most: guide people into a new home with ease.
By removing confusion and creating consistency, residents feel supported from day one—and that builds trust. It’s not just about checking boxes; it’s about showing residents they’re in good hands. And that feeling of being cared for? It starts before they ever pick up the keys.
