Updater becomes crucial for teams and residents at Carter-Haston community
In the world of property management, first impressions matter — a lot. Mia Lancaster, a leasing professional at Carter-Haston community The Griffon at Vero Beach, Florida, knows this firsthand. With only eight months in property management at the time we spoke to her, Mia had already discovered how an essential tool like Updater | Onboarding Pro can smooth the move-in process. Updater is just easy to use — even for someone new to the industry.
Mia’s moved three times in the last decade, and it’s been no picnic! “My husband and I moved into our first apartment a few years ago, and we were so young — only about 20 — and it would have been nice to have a program to follow step-by-step.”
Fast forward to today, and Mia is the one making sure new residents have it way easier. Before Updater, she spent close to 10 hours a week wrangling paperwork and chasing down documents. Manually adding documents to resident accounts used to be the worst part, she says. Now, Updater syncs everything and it’s been a huge help for her team.
But Mia’s absolute favorite thing about Updater is its ability to send welcome letters automatically.
It’s not just Mia who’s loving the new system — her residents are, too. “I had one of my move-ins share that [Updater] helped her know just what to do. This was her first time moving and it was super easy for her to use and had each step in order. It made her experience less stressful.”
While Mia’s still waiting to see how this impacts lease renewals, she’s confident that a great move-in experience will set the tone for long-term resident satisfaction and believes it’s all connected.
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