Updater helps Buckingham communities keep move-ins smooth every time
For Shelby Keefer, Assistant Property Manager at The Village on Springmill, which is managed by Buckingham Companies, move-in days used to be akin to running a marathon. Before Updater Pro | Onboarding, that is.
Since incorporating the app, the chaos of move-ins has been, well…moved out. “[Before Updater] I spent 2-5 hours each week just managing move-ins,” Shelby says. “Now, it’s super fast. I barely have to manage, since Updater does it all.”
Talk about a game-changer. Gone are the days of chasing residents to complete every step before the big move.
The toughest part for Shelby pre-Updater? “Ensuring residents completed all items before move-in,” she says. Now that residents have access to this simple, user-friendly app, everyone can breathe easier. “It cuts down on time for the office, and appointment times, allowing myself and my staff to have more time in our day.”
With Updater, residents receive a nice, neat checklist to guide them, which means fewer day-of, move-in freak-outs and more smooth transitions.
“Updater’s to-do list helps residents know everything they must do before move-in,” Shelby says, adding that it creates less confusion for residents and fewer headaches for her team.
The feedback from the residents has also been gold. “Multiple people have said they love the use of the app, and that it was so easy to move in,” Shelby says.
When move-in day goes off without a hitch, it sets the tone for long-term resident happiness — which is something that Shelby is hyper aware of because a happy resident is far more likely to renew their lease.
Thanks to Updater, Shelby’s team can focus more on building relationships with the community and less on wrangling paperwork and logistics. “Updater helps our community seem organized and communicative, and I am excited to see what’s next.” We are too, Shelby!
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