Updater makes chaos manageable for Avenue5 complex in Portland
For Mikey Guardado II, a Leasing Consultant at Avenue5 community The Century in Portland, managing multiple move-ins each week used to be just part of the job — albeit a chaotic part.
Mikey says when there are multiple move-ins in one week, things can get pretty hectic. Between managing paperwork and making sure nothing falls through the cracks, he says it used to feel like a race against the clock. But since incorporating Updater Pro | Onboarding, it’s all much more manageable.
For Mikey, using Updater is like having a personal assistant who doesn’t take coffee breaks. “Having documents uploading in a single system helps prevent any lost or missing documentation,” he says. Rifling through stacks of paperwork or tracking down elusive lease forms is over — everything is now neatly organized in one place, and conveniently integrated into their property management system.
Reminder emails have especially given Mikey the space to breathe easier. This pre-built, pre-scheduled series of emails allows him to ‘set-it-and-forget-it,’ by auto-magically kicking-off the series once a resident commits to a property, based on their move-in date.
“It is nice to have the tasks outlined for new move-ins. Typically, move-ins go smoothly.””
Even when residents are a little slow on the uptake, Updater keeps them on track.
The real cherry on top? Residents actually like using Updater. “New move-ins seem to have an easy time using [Updater],” he shares, which contributes to a more positive resident experience.
The extra time generated with Updater has allowed Mikey and his team to enhance the resident experience — with welcome packets, in-person key pickups, and even partnerships with local businesses to offer discounts. It’s all part of making new residents feel like they’ve landed in a community, not just an apartment.
Mikey’s confident that tools like Updater are paving the way for a brighter future. “It is constantly changing,” he says of the industry, but with Updater in his corner, Mikey is ready for whatever comes next.
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