Updater Partners with Pacific Gas and Electric Company
Today, Updater is thrilled to announce a partnership with Pacific Gas & Electric Company (PG&E), one of the largest combined natural gas and electric utilities in the United States, to power its Home Connection program.
PG&E delivers energy to nearly 16 million people in Northern and Central California. One segment of these people are moving customers, who call PG&E to start or transfer service. During this initial point of contact, moving customers are transferred to the Home Connection program, powered by Updater, where they are offered relevant home service offers beyond the meter, such as TV, Internet, phone, home security and much more.
The Home Connection program also features a unique digital experience, where customers are able to purchase services where, when and how they want – be it on-the-go via their mobile device or in the comfort of their home on their desktop computer. During this experience, customers are offered the ability to change their address and claim new mover discounts. This fusion of call transfer and digital enrollment creates a one-stop-shop that emphasizes choice and convenience, creating increased value and satisfaction for PG&E customers.
PG&E partnered with Updater to leverage our omni-channel platform, call center expertise and deep understanding of customer engagement to offer their customers a seamless experience, without the need for extensive technology and integration work.
“Utilities do more than just power electricity; they are a trusted resource that offer other essential home and move-related services to their customers,” said Sean Barry, President of Updater Home Services. “We are proud to partner with forward-thinking utilities like PG&E to provide them with a robust yet neatly packaged solution to drive the Home Connection program.”
Updater’s technology platform is currently used by several of the largest utility companies in the US. Our partnerships allow utilities to drive new sources of profitable growth, increase customer satisfaction and expand the distribution of their own proprietary products and services.