Updater takes move-in process from stressful to simple at Madera complex
Moving is hard. Coordinating electricity, renters’ insurance, and all the little details is enough to make anyone’s head spin. But for Marisa Powell, Community Manager at Madera Residential community the Barrow in Lewisville, Texas, Updater | Onboarding Pro has eliminated those challenges.
Marisa used to spend hours making sure everything was in place for a resident’s move-in day. “The hardest part was just making sure they had the electric and renter’s insurance ready to go,” she recalls. But she now spends less time on these tasks, with Updater sending reminders right to residents’ inboxes. Updater’s automation literally does all the work — so managers no longer need to remind themselves to send emails or follow-ups.
It’s a total ‘set-it-and-forget-it’ mentality for Marisa. The same email used to be sent over and over, leading to follow-up phone calls. Now, Updater takes care of it, sort of like an automated personal assistant. “It’s less time spent going over what they need for move-in — it’s already in their email, handy!”
Updater is in its first year at the Barrow, but Marisa already sees the difference it’s making, noting that the clarity it provides to residents ensures nothing falls through the cracks.
Marisa is a believer that a smooth move-in leads to happier residents, and she’s excited to see how Updater will continue to improve her community vibe and her team’s efficiency. “I love that this came out! [Updater] is a step-by-step process that ensures nothing is missed and frees up time in our office and schedule.”
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