Updater yields move-in mastery for Trinity Property Consultants community
As Community Manager at Renew Jordan Creek – part of Trinity Property Consultants – Summer Clark is used to managing multiple move-ins every month. But thanks to Updater | Onboarding Pro, what used to be a logistical headache is now an easy process that practically runs itself.
“It is so easy, and we’ve even had good feedback from move-ins on it!” Summer says.
Prior to using Updater, coordinating move-in letters and calculating costs took up to 12-15 hours of Summer’s week. That’s a lot of time spent on admin work when you could be focusing on building relationships with residents.
“Now, my leasing agent handles the move-in process primarily. She is able to go in, input everything, and send it to [residents] in a matter of minutes, rather than typing each letter out, calculating move-in costs, etc.,” Summer shares. And that’s been a serious time-saver for the Renew Jordan Creek team.
And according to Summer, the entire move-in process has been simplified for residents.
“We have received quite a bit of positive feedback from new residents that used Updater for their move in. They love the clear communication in the letter, links to complete necessary hook-ups for utilities, and what they will need to pay before move-in. They also mentioned that the reminders they get help — so they don’t forget to complete something”
Another positive has been related to first impressions — which are crucial, according to Summer — and Updater has helped her create a stellar one every time. By automating processes and ensuring residents are informed and prepared, her team can focus on building community, not piles of paperwork.
As the multifamily industry continues to evolve, Summer has experienced firsthand that technology like Updater is leading the way. With time savings, happy residents, and streamlined processes, Updater isn’t going anywhere at Renew.
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