By Emily Hassett

Published Mar 10, 2022

Updated Dec 26, 2023

From stressful to stress-free, Updater’s new features for multifamily will bring bold new benefits to simplify the move-in process for residents and onsite teams.

We heard you, multifamily partners, loud and clear – move-ins can be a messy process. For you and for your residents. That’s why we recently announced bold new features for you to address the challenges residents and onsite teams face when managing the move-in process.

Here’s a recap of what’s new:

Configure your own, unique move-in requirements

As you know, Updater is a digital moving concierge that seamlessly automates all key move-in tasks for a new resident. With Updater, residents can power through to-dos like securing renters insurance with your preferred provider, setting up utilities and providing proof that it’s done, comparing and purchasing internet and TV plans, registering a car, booking a moving company, and much more. 

What’s new – onsite teams will be able to define unique move-in requirements configurable down to the specific community, unit, and resident. You will be able to assign tasks to incoming residents and track each residents’ progress in one comprehensive dashboard.

Help incoming residents move forward with reminders 

A new task management feature brings unprecedented transparency to the move-in process. You’ll be able to view and track how residents progress on each assigned task. As move-in day approaches, Updater eliminates move-in confusion, emails, and calls by automatically following up with residents until they’ve completed your required tasks.

Sign off on required documentation ahead of time

Say goodbye to back-and-forth email threads to check resident paperwork. Our new dashboard will allow onsite teams to review and approve documentation in advance. We’ll prompt your residents to upload proof that they purchased a renter’s insurance policy – as soon as we have it, we’ll ping you to make sure it meets your requirements. 

Send your custom welcome letter automatically

Updater will send your branded welcome letter and include all the required move-in tasks future residents need to complete, along with an invitation to complete those tasks in the Updater resident app.

Seamless systems integration 

First things first: we will need 5 minutes of your time to easily configure your community-specific move-in details. You can do it yourself via our easy-to-use configuration dashboard, or we can help. 

After that, it’s smooth sailing – every time a resident completes a task inside Updater’s app, you will be able to track that within your dashboard. You’ll know when renters insurance was purchased, you’ll know when Fido the dog was registered, and you’ll even know that electricity was transferred to the new resident’s name. Less things to think about.

Updater integrates with core property management software providers such as Yardi, Entrata, Realpage, and others.

Residents can organize and tackle their move-in tasks on any device

This launch also comes with the launch of two brand new native apps so that your residents can access your move-in workflow on any device they choose – iOS device, Android device, or on the web. 

Next steps for you

If you’re a multifamily partner and want to get started, please email your Success Manager directly or [email protected] to get moving… pun intended! If you want to learn more or partner with Updater, click here.

Emily Hassett

Emily is a Senior Marketing Manager at Updater leading all real estate marketing initiatives. Outside of work, you can find Emily traveling, trying new coffee shops and restaurants, or petting every dog she walks by.