By Amy Alexander

Published Sep 23, 2025

Updated Sep 23, 2025

In property management, timing is everything. When residents receive onboarding invites at the right moment, the experience feels effortless, and community teams can focus on what they do best. That’s why we’re excited to introduce custom invite timing, a feature that gives you the flexibility to schedule invites in a way that perfectly matches your move management workflows.

Why flexibility matters

Every community operates a little differently. Some teams prefer to engage residents well in advance of move-in, while others see better results when invites arrive closer to the big day. Until now, invite timing was standardized, helpful for consistency, but limiting for customization.

Custom invite timing changes that. By giving you the power to decide exactly when invites go out, resident onboarding can now align with each community’s unique process. The result is a smoother workflow for staff and a better experience for residents, no matter the timing strategy you choose.

Invites on your schedule

With custom invite timing, you can work with your Customer Success Manager to configure invite schedules that fit your exact process. Whether you need to trigger invites at 30 days out, 14 days, or another cadence entirely, you’re in control.

This isn’t only about flexibility for its own sake. It’s about aligning technology to real-world workflows. By matching invite delivery to your process, you ensure residents receive communication when they’re most likely to act on it.

What this means:

• Corporate teams: Gain full control of timing rules across your portfolio, driving smoother adoption and retention.
• Community teams: Cut down on resident confusion by sending invites at the right time, reducing unnecessary back-and-forth.
• Residents: Receive onboarding invites when they matter most, not too soon, not too late.
  

Why it matters

Custom invite timing is more than a new setting. It’s a partner-driven innovation inspired by your feedback. By adding greater flexibility, we’re strengthening our role as a trusted partner in community operations and expanding what Updater | Pro Onboarding can do to support your workflows.

As Eric Perkins, Senior Product Lead at Updater, explains:

“We’re always listening to our partners, and one thing we have consistently heard is the need for flexibility. With Custom Invite Timing, we’re making it easier for teams to set invite schedules that truly fit the way they work.”

Getting Started

Custom invite timing is available now. To configure it for your portfolio, simply reach out to your Customer Success Manager.

This is one step in a broader evolution toward more adaptable, community-first solutions. Because when our partners win, residents win too.

👉 Contact your Customer Success Manager to set up custom invite timing.

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!