Introducing the new Residents view: Simpler, smarter, faster

By Amy Alexander

Published Oct 16, 2025

Updated Oct 17, 2025

We’re celebrating a significant step forward for Updater | Pro Onboarding, the new Residents view, built to make onboarding clearer and easier for property teams and residents alike.

This update reflects feedback from our partners and was designed to bring more structure, visibility, and simplicity to every move-in. It’s a change that helps teams work the way they already do, but with better tools to support them.

Why it matters

Onboarding is one of the most essential steps in a resident’s journey. It’s where great first impressions are made and operations set the tone for the entire lease experience.

For property teams, that process should feel seamless and familiar, not like a separate system to manage. The new Residents view mirrors how properties already organize residents and units, giving teams a single, consistent place to track progress and manage shared tasks.

For residents, it means a smoother start, fewer steps, fewer questions, and a clearer view of what’s next.

What’s new

All residents grouped by address: See everyone connected to a residence in one organized view, without toggling between profiles.
Shared task approvals: When one resident completes a shared task, it’s automatically approved for everyone at that address.
Individual task review: Quickly review or approve submissions for each resident when needed, while keeping the overall process simple and consistent.

Built with our partners

This update was shaped by direct feedback from our pilot partners. Together, we identified ways to make the experience more intuitive and aligned with existing workflows.

“We built these enhancements in close collaboration with our partners. It’s a step forward in making onboarding faster and simpler, while laying the foundation for long-term scalability.”
— Eric Perkins, Senior Product Lead, Updater

What’s next

The new Residents view will be available to properties in the coming weeks, starting with early adopters who helped guide development. Your Customer Success Manager will walk you through what’s changing, what stays the same, and how your teams can make the most of it.

See it in action →

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!