Internet & TV
Address-level availability, bundles, promotions, credit requirements, installation, and provider-specific rules.
Call Transfer
Monetize the calls you’re already taking.
Route eligible customers to Updater’s call center, where trained agents guide the purchase and close the sale.
Commerce, solved
We can help you sell many products
Utilities
Address-level availability, regulated and deregulated, service start and stop, plan options, and enrollment.
Home security
Address-level availability, equipment packages, installation, contracts, promotions, credit, and more.
Moving services
Local availability, move size and distance, scheduling, real-time pricing, seasonal demand, and provider-specific fulfillment.
Mobile plans
Device and plan eligibility, coverage, promotions, financing, number transfers, activation, and more.
Insurance
Location-based availability, coverage options, underwriting requirements, quotes, and carrier-specific rules.
Home improvement
Hyper-local availability, project type and scope, scheduling, estimates, financing options, and provider-specific fulfillment.
Financial products
Eligibility, rates and terms, identity verification, credit requirements, disclosures, and provider-specific rules.
Healthcare & telehealth
Location-based availability, provider networks, eligibility, scheduling, payment options, and care-specific requirements.
From call to order
How it works
Call Transfer connects customers already on the phone and interested in additional services with a qualified Updater agent to guide the sale.
Transfer the customer
Connect the customer to an Updater call center agent when they are ready to learn more or purchase.
Guide the decision
The agent explains available services and helps the customer choose the right option.
Complete the order
Updater handles the transaction and provider-specific requirements.
Implementation
Built around your call flow
Define the program
Choose the services, customer scenarios, and transfer criteria you want to support.
Configure routing
Updater sets up the phone numbers, routing, and offer configuration for your program.
Launch the transfer path
Add the handoff to your existing workflow and start routing eligible customers to Updater.
Capture more value from every call.
Extend your sales capacity with trained agents who can take interested customers through purchase.