Vantage streamlines operations with move management technology
Operational efficiency is critical for property management teams to maintain resident satisfaction while remaining competitive. At Vantage, a Bozzuto community, the implementation of Updater Pro | Onboarding has transformed the community’s move-in process, saving valuable time for leasing teams and providing a better experience for residents.
Reducing the administrative burden
Before implementing Updater, the move-in process at Vantage was chaotic, with documents scattered across emails, manual checklists, and follow-up reminders. Joanie Castiello, Assistant General Manager at Vantage, reflected on this time, saying, “When I started, it was a bit of a mess. Everything from lease agreements to utility information was managed through different channels, making it hard to stay organized.”
The introduction of Updater streamlined this chaos, consolidating document collection and utility setup into one easy-to-use app. Residents now have a single portal where they can see what’s required of them, significantly reducing the back-and-forth communication with the leasing office. This allows Vantage’s team to spend more time on high-impact activities, such as leasing tours and relationship-building. This supports the learnings found by Kingsley Associates that 68% of renters said they prefer an in-person walk-through or orientation on move-in day.
Shifting focus to leasing and community engagement
With Updater handling the bulk of the move-in administration, Joanie’s team can now focus on driving renewals and creating a stronger sense of community. “Our leasing team now spends more time giving tours, handling renewals, and engaging with residents,” she said. “Instead of chasing down documents or utility setups, we can focus on filling vacancies faster and providing a better resident experience.”
This operational shift has paid off. According to Joanie, “By saving time on administrative tasks, we’ve been able to add more tours each day, which directly impacts our leasing performance. We’re not just more efficient; we’re more effective.”
Delivering data-driven insights
Another significant benefit of using Updater is the real-time visibility into move-in progress. Joanie explained, “With Updater, I can generate reports in seconds to see who has completed what. I know immediately if someone is missing insurance, utility setup, or a signed lease.” This level of transparency ensures that move-ins are completed efficiently, without surprises or delays.
Recent surveys show that communities leveraging technologies like Updater can reduce the time spent on move-in tasks by up to 30%, translating into hundreds of hours saved per year. For Vantage, this time is reinvested into activities that directly impact the bottom line, such as resident engagement and renewal conversions.
Empowering teams to focus on what matters
“At the end of the day, Updater allows us to focus on the bigger picture,” said Joanie. “Instead of drowning in paperwork, we can spend time where it matters—building relationships, improving the resident experience, and driving revenue.”
With Vantage’s success, it’s clear that PropTech solutions like Updater aren’t just tools for efficiency—they are game-changers for modern property management, helping teams work smarter, not harder.
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