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Your customers are already calling… so what if those conversations could be monetized?
Customers are calling while juggling a million tasks - moving, setting up a new home, or navigating major life changes - and these conversations organically reveal needs beyond the reason for the original call.
What’s the next step in this natural flow? That's where Call Transfer comes in.
Meet Call Transfer
Call Transfer allows businesses to connect customers with Updater's specialized call center, where trained agents help them purchase services like internet and TV.
Instead of building an internal sales operation, managing provider relationships, or developing complex ordering systems, businesses can transfer interested customers directly to Updater's team.
You own the customer relationship. Updater handles the service sale. And your business can earn revenue from eligible completed orders.
How does it work?
The process is simple:
- Identify the opportunity. A customer contacts your business and expresses a need for internet or TV service.
- Transfer the call. Your team connects the interested customer with Updater's specialized agents.
- We handle the sale. Updater helps the customer explore available options, select a plan, and place an order.
- You earn revenue. Your business can earn revenue from eligible activated service orders.
No new digital checkout experience or complicated technical integration required. Once the program and routing are configured, your team adds the handoff to its existing call workflow - without building a new shopping experience.Service calls become sales.
Who can benefit?
Call Transfer is most valuable for businesses already speaking with customers during high-intent moments.
- Utility companies. Help customers arrange internet while activating services at a new address.
- Moving and home concierge companies. Expand your service offering without expanding your team.
- Mortgage lenders and real estate businesses. Support customers preparing for move-in.
- Insurance companies. Offer additional assistance to customers relocating or updating coverage.
- Call centers. Create new revenue opportunities from relevant customer conversations.
More than a basic call transfer
Behind every transferred call is Updater’s established commerce infrastructure, built on years of experience selling complex household services.
From address-level serviceability to provider-specific ordering requirements, Updater handles the complexity - so your business doesn't have to.
If you’re interested in learning more about Call Transfer, click here.
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