By Jenna Weinerman

Published Oct 5, 2020

Updated Jan 4, 2024

2020 has been, well… weird. If there’s anything we need, it’s a break from the work-from-home workday and an opportunity to network at a distance!

This week, hundreds of customer experience leaders in the utility industry will virtually gather at Chartwell’s EMACS 2020, and we’re thrilled to participate. Pups are also welcome! Exclusively focused on electric, gas, and water utilities, EMACS is structured around providing actionable insights and collaborative problem-solving opportunities in the area of customer experience.

One particular customer experience in the utility space that we’re passionate about is the “mover experience” – the experience someone has when they contact an electric, gas, or water utility to start, stop or transfer service for the purpose of moving a household. While 2020 marks Updater’s first year attending EMACS, we’ve long been experts in building the ideal mover experience and we’re excited to share our knowledge and technology with fellow attendees.

Please join us for a 10-minute talk on how COVID-19 has shifted mobility and in-home usage trends nationwide. We’ll dive into potential problems (and solutions!) the utility industry may face as movers turn to utilities as a “provider of solutions” vs. simply a provider of service.

Mobility and Home Trends Have Shifted Since COVID-19 – Everything You Need to Know

Tuesday, October 6, 3:00pm EST

Hosted by:

• Dennis Donovan, VP Utility and Warranty at Updater

• Jenna Weinerman, VP Marketing at Updater

On top of the incredible line-up of general session speakers, this year’s schedule is jam-packed with interesting topics and educational opportunities.

Here are a few sessions we’re eager to attend:

• Mobility and Home Trends Have Shifted Since COVID-19 – Everything You Need to Know– Tuesday, October 6, 3:00pm EST

• PECO Enhances the Online Start, Stop, and Move Process with Data-driven Initiative – Wednesday, October 7, 1:00pm EST

• Leveraging Data and Analytics to Improve Customer Experience and Drive Efficiency– Wednesday, October 7, 1:40pm EST

• Digitally Transforming Key Customer Interactions: Xcel Energy’s Progress and Next Steps –Wednesday, October 7, 2:20pm EST

• TECO’s Customer Obsession Delivers Results – Thursday, October 8, 1:40pm EST

Visit the Updater team at our virtual booth!

When we’re not immersing ourselves in the up-and-coming industry trends, you can find us at Updater’s virtual booth in the exhibit hall. We’ll have virtual demo stations and team members ready to walk you through how moving concierge technology isn’t what it used to be. Updater is the national leader in relocation technology and can be leveraged by utilities large and small – please swing by to chat.

See you on the web!

Want to chat with us outside of conference hours? We’d love to. Please click here.

Jenna Weinerman

Jenna is Updater’s VP of Marketing and a published ReloTech expert. She’s an endless seeker of knowledge, a lover of craft brews, and a huge Philadelphia sports fan. Follow her on X here.