How Bozzuto’s One Theater Square centralized and simplified move-ins
For Yessica Hannon, Property Manager at Bozzuto’s One Theater Square, staying on top of move-ins has always been a balancing act. With over seven years of experience in the multifamily industry, Yessica knows how important it is to ensure every detail is accounted for—especially when it comes to making a great first impression on new residents.
But before Bozzuto adopted Updater Pro | Onboarding, managing move-ins wasn’t always so simple. From collecting critical information to ensuring timely and accurate communication, move-in days could become overwhelming for her team. That all changed when One Theater Square implemented Updater.
Streamlining operations with a centralized dashboard
Yessica’s favorite part of Updater? The simplicity and clarity it brings to the move-in process. “Updater provides a dashboard and system that clears move-in checklists and organizes them,” she explains. This centralization means no more scrambling to gather information from different sources. It’s simple for the team to find what they need, allowing them to handle each resident’s move-in with ease.
Thanks to this streamlined approach, Yessica’s team no longer has to manually type out reservation agreements or search through emails to find essential documents. “It saves us significant time,” she adds. And the benefits don’t stop there—when a move-in cost or date needs to be revised, Updater automatically informs the resident and prompts them to acknowledge the change. This level of transparency ensures nothing is missed, and it keeps residents in the loop every step of the way.
Boosting resident satisfaction with transparent communication
For Yessica, clear communication is key to a successful move-in. Since implementing Updater, she’s noticed that residents appreciate how easy it is to stay informed throughout the process. “Residents like the simplicity of Updater,” Yessica shares. The system prompts residents to provide critical details—like pet information, electric account numbers, and car registration—without the need for constant follow-up from the leasing team.
This proactive communication has made move-ins much smoother, and residents now arrive prepared, creating a more positive experience for everyone involved. The transparency and organization Updater offers also make it easier for residents to feel supported, setting a strong foundation for a lasting relationship with the community.
A positive first impression: The key to renewals
As any property manager knows, the move-in process impacts more than day one—it can affect a resident’s entire leasing experience. Yessica has seen firsthand how a smooth move-in process correlates with higher renewal rates. “When a resident has a smooth move-in, their impression of our leasing team and community starts on a good note,” she explains.
This initial experience can make all the difference when it comes time to renew. In fact, Yessica has noticed an improvement in renewal retention for residents who’ve had seamless move-ins compared to those who haven’t. It’s further proof that a streamlined move-in process can lead to longer-lasting resident relationships.
Moving forward with confidence
For Yessica and her team at One Theater Square, the switch to Updater has been a game-changer. With the ability to track move-ins through a centralized dashboard, maintain clear communication with residents, and ensure consistency across the board, the team is more organized and efficient than ever.
As Yessica puts it, “Updater has simplified and streamlined the move-in process for future residents and onsite team members.” With such positive results, it’s clear that Updater is more than just a tool—it’s a critical part of delivering an excellent resident experience from day one.
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