Moving Movers to Digital for Utilities – CS Week On-Demand Webinar

As utilities nationwide resist and embrace disruption in different ways, many companies are finding creative ways to build competitive advantages. One simple place to start is with your own customers – specifically, your moving customers. 16.9M households move annually, homeowners spend ~$9K when they move, and moving is the number one acquisition moment for utility programs and products. We believe that winning in a changing environment requires new ways of thinking about what your movers need, when, and how to become the trusted advisor for all things home.

While we’re disappointed that CS Week 2020 was canceled, we’re thrilled to bring you this on-demand webinar, from our own living rooms to yours.

Moving Movers to Digital: Exceed Expectations and Generate Smiles


Lisa Collins, CS Week, Education Director

Jenna Weinerman, Updater, VP Marketing

Dennis Donovan, Updater, VP Energy Partnerships

Learning objectives:

  • Learn what movers need and want from their utility

  • Learn how to generate value for customers (and program/product adoption for you) around the move

  • Learn a simple Japanese hospitality principle that can transform how you serve your customers

  • Learn best practices to becoming your customer’s trusted advisor for all things “home” without building or managing your own program.

Watch here: