By Amy Alexander

Published Nov 19, 2024

Updated Nov 19, 2024

Running a large residential property like One Theater Square requires a high degree of organization, especially when managing a team and ensuring seamless operations. Yessica Hannon, Property Manager at One Theatre Square, a Bozzuto community, explains how the ability to maintain consistent operational efficiency is key to delivering high-quality service to residents. One of the tools she relies on to achieve this is Updater Pro | Onboarding, a move-management software that has become an integral part of her team’s daily operations.

Time savings across the team

Before adopting Updater, Yessica’s team relied on traditional methods for managing move-ins, such as manually processing reservation agreements via PDF. “It was fine but very time-consuming,” Yessica says. “If there was one small change, we’d have to go back, revise the Word document, and resave the PDF.” This process often led to delays and added unnecessary steps to an already busy workflow.

However, since implementing Updater, these manual processes have been replaced by an automated, streamlined system. “Now, with Updater, we can make those changes instantly,” Yessica notes. This has drastically improved efficiency, allowing the team to make real-time adjustments without getting bogged down by paperwork. The move-in process is now more straightforward, saving time for the leasing office and residents.

Consistency across multiple communities

The benefits of Updater go beyond time savings. Yessica highlights how the platform allows for consistency across multiple communities. “Once we set it up at one property, you can go to another property and help out without any confusion because you already know how the system works,” she explains. This consistency is crucial, especially when staff members have to float between different communities due to staffing shortages—an all-too-common occurrence in an industry with a 33% employee turnover rate​.

This standardized approach also allows for easier team collaboration and training. When Updater was rolled out at One Theater Square, Yessica was able to assist her sister community in Parsippany, New Jersey, with task configurations and setup. “I helped that manager and her sales associates set up all their standards and tasks,” she says. This type of cross-community support ensures that every community benefits from the same level of operational efficiency, even if they’re at different stages of onboarding the technology. It also ensures brand consistency by standardizing the welcome experience for new residents. 

By automating the administrative side of the move-in process, Updater frees up property managers to focus on higher-level tasks like resident engagement and problem-solving. This increased operational efficiency has had a direct impact on resident satisfaction. Yessica explains, “We find that from the leasing experience up until when they actually move in, as long as we keep the service consistent, it brands the experience they’re going to have living here.” According to the Kingsley Survey, residents satisfied at move-in are 59% more likely to renew their lease. 

For Yessica and her team, Updater has become more than a tool—it’s an essential part of their workflow that allows them to maintain high standards of service, even when facing operational challenges like short staffing. In an industry where efficiency and resident satisfaction go hand in hand, tools like Updater are helping property managers like Yessica deliver exceptional service while maximizing productivity.

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!