Transforming move-ins for boutique property management companies like Oddo Development
For smaller property management companies like Oddo Development, the move-in process has historically been a highly manual, time-intensive challenge. That was until Kelly Pfannenstiel, Director of Technology and Marketing Ops, took steps to standardize and streamline operations with Updater Pro | Onboarding, a move-in technology that’s proven invaluable.
“Oddo is a family-owned and operated company,” Kelly explained. “We take a hands-on approach to our properties and residents, which is why choosing the right technology to simplify tasks like move-ins was essential for us.”
The impact of streamlining move-ins
Updater allows property managers to cut down on the back-and-forth communication, eliminating the risk of losing crucial move-in documents or creating bottlenecks for both leasing teams and new residents. This efficiency is not only a win for the property team but also translates to a superior resident experience.
For a company like Oddo, which operates with a smaller but highly focused team, this benefit is invaluable. “It’s allowed us to create a standardized move-in process across all our communities,” Kelly said. “Our leasing teams know exactly what they need to do, and the residents feel reassured, knowing that their move-in is being handled professionally and smoothly.”
A move-in experience tailored to residents’ needs
Not only has Updater simplified operations for the Oddo team, but it has also improved resident satisfaction. With Updater, residents are prompted with reminders to complete key steps, like setting up utilities or submitting renters’ insurance, making the process more intuitive and less stressful. This leads to happier residents and, ultimately, greater retention. According to Kelly, this tech-forward solution has been pivotal for Oddo’s ongoing commitment to improving resident experiences.
“Updater takes so much of the stress out of the move-in process,” Kelly explained. “Residents don’t have to worry about where their documents are or what they need to do next; it’s all right there for them, which leads to fewer calls to our office and a smoother transition for everyone involved.”
For boutique and family-owned property management companies that may not have the resources to dedicate large teams to leasing and administrative tasks, adopting Updater has proven to be a game-changer, not only reducing administrative hours but ensuring high resident satisfaction from day one
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