We're bringing home some hardware!
Updater earned two major honors at the annual CallMiner LISTEN conference, winning the Agent Improvement Award and being named one of three finalists for the AI Innovation Award.
These recognitions are especially meaningful as we continue to invest in the people, technology, and AI-powered infrastructure behind our commerce platform.
Recognizing excellence in agent performance
Updater took home the Agent Improvement Award, earning the top honor alongside fellow finalists Inizio Engage and National Life Group.
Selling complex products like internet, TV, and home services takes much more than a great sales pitch. It takes sophisticated technology, deep product knowledge, and talented agents who genuinely listen to customers. It means understanding each customer's unique needs, recommending personalized solutions without pressure, and making every interaction feel helpful, not transactional.
Above all, it takes a customer-centric mindset and a relentless commitment to getting better.
That's the standard our call center teams work toward every day. This award meaningfully recognizes their dedication to delivering exceptional customer experiences while continuously improving how we sell.
Building the future of AI-powered commerce
Updater was also a top-three finalist for the AI Innovation Award, alongside SONOS and IntraFi, innovators in their respective industries.
Our nomination highlighted our approach to seamlessly embedded, next-generation AI and built-in adaptive intelligence.
This is central to our vision for agentic commerce. We believe AI should be more than a standalone tool or an added layer of automation. It should be woven into how we operate, helping our teams learn from customer interactions, make smarter decisions, and continuously improve the experience.
Every conversation is an opportunity to understand customers better. Every insight is an opportunity to improve. And every improvement makes our commerce platform stronger.
That's the future we're building toward: intelligent commerce experiences that continuously learn, adapt, and get better.
We're proud to stand alongside companies like SONOS and IntraFi that are pushing innovation forward in their own industries.
A win worth celebrating
These achievements reinforce something we believe deeply at Updater: great technology and great people are more powerful together.
We're incredibly proud of the teams behind this work and grateful to CallMiner for celebrating their efforts. Cheers to the people, innovation, and relentless pursuit of improvement shaping the future of commerce. 🏆🥂
