By Amy Alexander

Published Oct 16, 2024

Updated Oct 16, 2024

In the fast-paced world of property management, time is a precious resource. For leasing consultants like Kristal Yanez and Alexander Fermin, staying on top of the details—especially during the busy move-in process—can be a challenge. Managing dozens of move-ins each month, while ensuring residents feel prepared and supported, takes time and effort. But at Reserve at Chino Hills, a Decron community, leasing consultants have discovered a game-changer that helps make the move-in process smoother, simpler, and more efficient: Updater Pro | Onboarding.

Saving time and streamlining move-ins

When Kristal started using Updater, she noticed an immediate difference in how quickly move-ins could be managed. Before Updater, she estimated it took about 30 hours per week to handle move-ins at the community. Now, with the centralized dashboard and automated reminders, that time has significantly decreased. “Updater has helped a lot!” she shares, giving the platform a 5 out of 5 rating for the impact it has made on her daily operations.

The same is true for Alexander, who is newer to the industry and already sees how Updater simplifies the process. He highlights the convenience of the platform, especially the ability for future residents to input utility information and track their move-in costs. “Using Updater makes the entire move-in process faster and easier, especially since residents can access everything on their phone,” Alexander shares. Even as a new leasing consultant, the platform was simple to use and has helped him manage tasks more effectively and cut down on errors.

Transparency and simplicity for residents

One of the standout features that both Kristal and Alexander appreciate is the way Updater provides residents with a step-by-step guide for their move-in. “Future residents are never in the dark on what’s needed for move-in,” Kristal notes. Updater’s dashboard keeps them organized and informed, helping them stay on top of essential details like move-in funds and utility setups.

For leasing teams, this means fewer follow-ups and a more seamless experience for everyone involved. As Kristal explains, “It helps upload all information that is important to the portal,” ensuring that residents have everything they need before move-in day.

Creating positive first impressions

At Reserve at Chino Hills, making a great first impression is key to resident satisfaction. Updater plays a big role in ensuring that residents feel supported from the very start. “Residents love the process of Updater,” Kristal says, sharing that the platform has helped drive more renewals in the community.

Alexander echoes this sentiment, noting that a smooth move-in sets the tone for a positive resident experience. He’s seen that residents who have a seamless, well-organized move-in are more likely to stay long-term, reducing turnover and helping the community maintain high occupancy rates.

Bringing efficiency to the leasing team

For leasing teams, one of the most valuable aspects of Updater is the centralized view it provides. All essential move-in tasks are in one place, which means that all team members can easily track progress, make updates, and ensure that no detail is overlooked. This centralized system ensures consistency and eliminates the need for manual paperwork, which saves time and reduces the potential for errors.

Kristal and Alexander both agree that Updater is simple to use and has made the move-in process easier, not just for residents but for the leasing team as well. “It’s a game-changer,” Kristal adds, reflecting on how much time and effort Updater has saved her and the rest of the team.

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!