By Amy Alexander

Published Nov 25, 2024

Updated Nov 25, 2024

At Updater, we understand how important move-ins are for first impressions and long-term resident loyalty. That’s why our onboarding process is designed to make things simple, efficient, and stress-free—for you and your community teams.

A fast, flexible, and hassle-free start

Getting started with Updater Pro | Onboarding is quick and easy. With the help of our dedicated Client Success Team (made up of multifamily experts who really get it), you can be fully operational in as little as three to five weeks.

We also offer rollout options that fit your unique needs:

• Go big with a portfolio-wide launch to get all your communities up and running at once.
• Take your time with a phased approach, perfect for testing the waters and ensuring your teams feel confident.

Whatever you choose, we’ll be right there with you every step of the way.

Your journey with Updater

We’ve fine-tuned our implementation process to make onboarding seamless. Here’s what it looks like:

Stage one: Let’s get started

• We learn about your move-in process—capturing all of the important steps.
• Kick-off onboarding—you’ll get a launch plan with milestones, specific to your communities.
• And we’ll set up PMS integrations (check out our integration partners).

Stage two: Building the foundation

• We’ll keep us on track with check-ins and timeline updates.
• Complete an onboarding form to customize preferences for your communities.
• We’ll handle the setup between Updater and your PMS, ensuring everything works exactly how you want.
  

Stage three: Training and takeoff

• We train your onsite teams so they feel confident and ready.
• Launch Updater Pro | Onboarding and start transforming move-ins for your residents.

Stage four: We’ve got your back

• We’ll check in regularly to ensure everything is running smoothly.
• Access live and on-demand training to help your teams get the most out of Updater.

A support team that feels like family

Our Client Success team isn’t just here to help—they’re here to make the process fun, simple, and stress-free.

Don’t take our word for it—our clients say it best:

“Our client success team genuinely made the process fun, personal, and quick!”
Tess V. – Director of Marketing & Property Management Strategy, Sinatra & Co.

“Anytime I need to get in contact with support, it is easy to connect with someone. And they resolve my issues rather quickly.”
Ruben L. – Marketing Manager, Woodmont Real Estate Services

“Updater’s platform is so user-friendly and easy to learn. We were up and running in no time!”
Sarah K. – Community Manager, SRG Residential

Why wait? Start simplifying move-ins today

With Updater Pro | Onboarding, your move-in process will go from stressful to seamless in just weeks. Whether you’re aiming to impress future residents, save your leasing teams time, or create consistent experiences across your portfolio, Updater makes it easy.

Let’s make move-ins the best part of the resident journey—together.

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!