How to Cancel Your Internet Service
Planning to move? Looking for a better internet deal? No matter your reason, this guide will help you navigate the process of canceling your internet service efficiently and effectively. Follow these steps to avoid unnecessary fees, secure a better plan, and smoothly transition to a new internet provider.
When to Cancel Your Internet Service
Moving: If you’re relocating, you might need to change internet service providers (ISPs) if your current provider isn’t available in your new area. Even if they are, moving is a great time to compare options.
Better Deals: If you find a provider offering faster speeds or lower prices, switching ISPs can be a smart move. Sometimes bundling services like cable or phone can also save you money.
Dissatisfaction: Unhappy with your current service? Poor customer support or slow internet speeds are common reasons to switch. Just make sure to read your contract for any fine print that might complicate cancellation.
How to Cancel Your Internet Service
- Review Your Contract
- Check for early termination fees (ETFs).
- If your contract is nearing its end, you might avoid these fees.
- Call customer service for clarity on any confusing terms.
- Compare and Negotiate
- Get quotes from local ISPs.
- Compare speeds, prices, and packages.
- Negotiate with your current and potential new providers. Sometimes, your current ISP will offer discounts to keep you.
- Plan Your Transition
- Schedule your new internet service installation before canceling the old one.
- Ensure there’s no overlap to avoid being without internet.
- Return Equipment
- Return any rented equipment to avoid extra charges.
- Follow your ISP’s instructions for returns, and disclose any damages ahead of time to customer service.
FAQs About Cancelling Internet Service
Do I have to pay cancellation fees if my ISP raised their prices?
- No. If your ISP raises prices mid-contract, you have 30 days to cancel without fees.
How much notice should I give my ISP to cancel?
- Generally, 30 days notice is recommended to avoid additional fees and arrange equipment returns.
Are early cancellation fees legal?
- This varies by state. Check local laws to understand your rights.
Can my ISP charge me for damaged rental equipment?
- Yes, unless otherwise specified in your contract. Always verify the terms before paying.
What if I’m unhappy with my new ISP?
- Contact their customer service to resolve issues. If unresolved, consider returning to your previous provider or switching again.
How much are cancellation fees?
- Fees vary widely, typically ranging from $180 to $400. It’s often best to wait until your contract ends to switch.
Will my new ISP pay my cancellation fees?
- Some ISPs offer credits to cover cancellation fees. This is not guaranteed, so inquire directly.
Do I have to call customer service to cancel my internet?
- This depends on your ISP. Some allow online cancellations, but calling ensures you understand all fees and conditions.
What happens if I cancel mid-billing cycle?
- You may still be charged for the full billing cycle. It’s best to cancel at the end of a cycle to avoid extra charges.
By following these steps, you can cancel your internet service with minimal hassle and expense. Whether you’re moving, seeking a better deal, or dissatisfied with your current provider, this guide ensures a smooth transition to your new internet service.
*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our internet service page. Prices as of 4/18/22.
Disclosure | Updater articles are based on our own data and research, independent from partner relationships. We are not compensated by partners for information and opinions presented here. Our Editorial Terms of Service can be found here.
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