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Introducing customizable instructions per move-in task

Salesforce’s “State of the Connected Customer” report revealed that 66% of customers expect companies to understand their needs and expectations. Let’s be honest – if an app isn’t customized to your unique needs or allows you to configure certain settings, it’s tempting to log out and never look back. Today, we’re pleased to introduce a new feature that will uplevel your move-in tasks, making them more transparent and tailored to your individual community.

Leasing teams can now customize instructions for every move-in task that residents see. Automatically turn generic instructions into instructions that fit your community’s needs. 

Here are a few ways our beta leasing agents customized instructions for their communities:

  • A community in Providence, RI explained to residents that vehicles needed to be registered in two places – with the community and with the third-party parking lot manager.
  • A community in Boston, MA shared that move-in payments must be made with two separate personal checks – one for the security deposit and a second for the first month’s rent payment.
  • A community in Houston, TX instructed residents to upload a very specific document for proof of electricity setup.

Simple and easy to customize, the new space for custom instructions will make the move-in process clear for your future residents.

Learn how to customize and then view the enhancements in your dashboard.

Jenna Weinerman
Jenna Weinerman

Jenna is Updater’s Head of Marketing and a published ReloTech expert. She’s an endless seeker of knowledge, a lover of craft brews, and a huge Philadelphia sports fan. Follow her on Twitter here.

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