Introducing customizable instructions per move-in task
Salesforce’s “State of the Connected Customer” report revealed that 66% of customers expect companies to understand their needs and expectations. Let’s be honest – if an app isn’t customized to your unique needs or allows you to configure certain settings, it’s tempting to log out and never look back. Today, we’re pleased to introduce a new feature that will uplevel your move-in tasks, making them more transparent and tailored to your individual community.
Leasing teams can now customize instructions for every move-in task that residents see. Automatically turn generic instructions into instructions that fit your community’s needs.
Here are a few ways our beta leasing agents customized instructions for their communities:
- A community in Providence, RI explained to residents that vehicles needed to be registered in two places – with the community and with the third-party parking lot manager.
- A community in Boston, MA shared that move-in payments must be made with two separate personal checks – one for the security deposit and a second for the first month’s rent payment.
- A community in Houston, TX instructed residents to upload a very specific document for proof of electricity setup.
Simple and easy to customize, the new space for custom instructions will make the move-in process clear for your future residents.
Learn how to customize and then view the enhancements in your dashboard.
