By Amy Alexander

Published May 15, 2026

Updated May 15, 2026

Over the past few months, we’ve heard a consistent theme from our customers. You want to deliver a smoother, more branded experience for your residents without adding more work for your teams.

So that’s exactly what we focused on.

Here are three new updates designed to reduce friction, increase engagement, and give you more control over the resident experience.

White labeled, branded experiences – A resident experience that actually feels like yours

The resident experience should be your experience, not a third-party.

With our new white-labeled experience, you can bring your brand front and center. Your name, your logo, your look and feel all the way through.

For residents, that means a more familiar, trustworthy experience during a time that’s already stressful. For your team, it means a more cohesive journey that feels fully owned, not bolted on.

It’s a simple shift, but it makes a meaningful difference in how residents engage.

Uploaded documents – Reviewed before submission

Document reviews can take time. With AI-powered document verification, residents now get instant feedback as soon as they upload a document. No more waiting on a human to verify.

If something’s missing or doesn’t meet requirements, they’ll know right away and can fix it on the spot.

No waiting. No guessing.

For your team, that means fewer manual reviews and fewer follow-ups. For residents, it means clarity and a faster path to move-in.

Exactly how it should feel.

Memorizing passwords are a thing of the past

Remembering passwords adds friction during onboarding and makes it harder for residents to come back and finish what they started.

So we removed that barrier.

With passwordless login, residents can sign in using a simple one-time code sent to their email. No passwords to create or remember.

It’s faster, easier, and still secure.

And most importantly, it keeps residents moving forward instead of getting stuck at the door.

What this adds up to

These updates are all rooted in the same idea: make things easier for residents while giving your team more control behind the scenes.

• A more branded, trusted experience
• Less manual work and fewer delays
• Fewer points of friction during onboarding and beyond

If you’re interested in learning more or enabling any of these updates, reach out to your Customer Success Manager. We’re happy to walk through what this could look like for your portfolio.

Amy Alexander

A Seattle transplant, Amy is passionate about B2B marketing, having led go-to-market strategies for both Fortune 500 companies and startups. Outside of work, Amy enjoys an active PNW lifestyle which includes kayaking and skiing. She’s also a proud mom to her son, who is currently attending Oregon State University, go Beavs!