Frontier TV Review
These days, TV and internet have become intrinsically connected. One way this can be seen is in the way companies usually try to get consumers to bundle the two services together. Frontier TV is a product offered by Frontier Communications, a national internet service provider (ISP). Nowadays, the pairing of internet and TV is largely driven by the trend of consumers wanting streaming services and mobile TV apps for entertainment on the go.
Frontier TV provides a variety of content choices, including cable TV channels, on-demand streaming services, and a mobile app. They require you to bundle TV with an internet plan, but their bundles are reasonably inexpensive when compared with other providers. Plus, they don’t have data caps or overage charges. So how will you know if Frontier TV is the choice for you? The following review explains who Frontier TV is for, key considerations, and what others think about their service.
Who is Frontier TV for?
As of 2022, Frontier has moved away from offering TV as a standalone service. Instead, they offer two options: Frontier TV can be bundled with a DSL or a fiber-optic internet plan. So, Frontier Communications is an option if you’re looking for a way to bundle your internet and entertainment.
Before choosing a Frontier TV plan, there are a few things you should think about.
Do I need to sign a contract?
Frontier used to have a no-contract policy, but now contracts are often standard. They do give customers the option to choose a no-contract plan, but you may get a better price if you’re willing to sign a 12 or 24-month contract.
Are there termination fees?
Yes. Early termination and disconnection of service both involve a fee. Disconnection of service costs $10 and early cancellation of a contract can run anywhere from $0 to $400.
Are there data caps or overage charges?
Unlike many other providers, Frontier has no data caps or overage charges.
Are there hidden fees?
As with all providers, there are additional fees that will show up on your bill. But Frontier TV doesn’t hide them; they’re pretty transparent and explain what each fee means. Their help center even shows images of what your final bill will look like.
Are there discounts if I bundle TV with other services (such as internet or phone)?
Yes, bundling may save you $20 or more monthly, and you can also lock in your price for 12 or 36 months with qualifying bundles.
What others say about Frontier TV
Reviews may be helpful as you consider whether Frontier TV is right for you. Online reviews present a mixed picture of Frontier, with some highlighting clear strengths, and others indicating significant room for improvement.
For example, the American Customer Satisfaction Index (ACSI) gave Frontier TV a rating of 63 out of 100 in 2021. This is a considerable jump from Frontier’s 2020 score of 58. On the other hand, Frontier Communications, as a company, gets a series of “F” ratings from the Better Business Bureau (BBB) in several geographic locations. However, this could be because reviewers are also taking into account their internet service, which may skew the BBB’s ratings away from Frontier’s TV service.
How does Frontier TV compare to other providers?
While there are many TV and internet providers, some of the national companies that are similar to Frontier TV would be Cox, Xfinity, and Spectrum. Comparing the services, rates, and options is a good way to decide which is best for you.
Frontier outperforms Cox by one point in the most recent ACSI survey, scoring a 63 to Cox’s 62. Spectrum edges out Frontier by a point with a score of 64, and Xfinity also beats Frontier with a tally of 66 out of 100. Even though Frontier gets beat by some of its competitors, their TV service seems to be headed in the right direction. Their improvement from 2020 to 2021 of 9% was higher than that of all other subscription TV service providers surveyed by the ACSI.
Deciding whether Frontier TV is right for you
Navigating the options, deals, and fine print to find a TV provider that fits your needs can be a challenge, especially if you’re moving at the same time. A recent report by CNBC stated that customer satisfaction with their TV and internet provider has been declining in recent years. Luckily, Updater has resources you can use to find a company that will satisfy your family or business’ internet, media, and entertainment needs for years to come.
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*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our TV service page. Prices as of 3/28/22.
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