MCTV Internet Review
Having access to reliable internet is vital for most people today. That’s true whether you need to take care of simple tasks, like checking email or shopping online, or need higher-speed internet for work, school, or leisure activities. If you live in Ohio, MCTV is a regional cable internet service provider (ISP) that you may be considering.
What does MCTV internet have to offer, and is it the right ISP for you? Learning about plans, pricing, key considerations, and what others have to say about MCTV internet is necessary before you sign on. We’ve gathered key details in this guide to help you decide.
- Who is MCTV internet for?
- Key considerations
- What others say about MCTV internet
- How does MCTV internet compare to other providers?
Who is MCTV internet for?
MCTV serves more than 53,000 customers in select towns and counties throughout Ohio. With three packages to choose from, MCTV should meet the internet needs of many households.
The company’s entry-level 50Mbps package costs $49.99/month. This package supports multiple users, recreational gaming, and some HD streaming and offers upload speeds of 5Mbps. For just $10/month more, you can opt for a 100Mbps plan that provides 10Mbps upload speeds, supports more users, more serious gaming activities, and heavy HD video streaming.
The top-level MCTV package provides 200Mbps for $79.99/month. This premier MCTV internet package offers 15Mbps upload speeds and supports buffer-free HD streaming and gaming while supporting 10+ users.
No matter which internet package you choose, MCTV offers two attractive perks. The ISP provides a free modem to customers and doesn’t have data caps, so you won’t pay monthly equipment fees or data overage charges.
Key considerations
What else do you need to know about MCTV internet? Looking into details about installation, add-ons, bundles, and more can help you know if MCTV is the best choice for your household.
Can I use my own modem?
Yes, you can supply your own modem, as long as it is compatible with MCTV internet service. You will be fully responsible for any technical support or equipment replacement should you have problems with your modem. However, MCTV will provide you with a free modem to use while your modem is not operational.
MCTV believes that providing a cable modem is essential to cable internet service, which is why it does not charge an extra fee for equipment. The company offers free replacement, repair, and upgrades for its modems.
Does MCTV allow customers to self-install?
No, MCTV requires all new customers to schedule an appointment for professional installation. This is true whether you plan to use the free cable modem provided by MCTV or supply your own modem.
MCTV recommends that you prepare for your installation appointment by clearing the space near where you want your modem installed. If you plan to use a wireless router, you should unpack and have it ready when the technician arrives.
Does MCTV offer any valuable add-ons?
MCTV provides an add-on service called Whole Home Wi-Fi. With this option, MCTV technicians will ensure every device in your home has the connectivity and security needed for a positive internet experience. The cost for this optional service is $10.95/month.
Does MCTV offer service bundles?
In addition to providing internet, MCTV also offers cable TV and phone service. If you’re interested in multiple services, you may be able to save through bundle packages and special promotions.
Does MCTV provide technical support?
All MCTV internet subscribers have access to customer support over the phone for free. Customers can also use MCTV’s exclusive IT Guys service, which provides help for internet and computer problems. IT Guys professionals can visit customers’ homes to troubleshoot issues for an hourly rate. Alternatively, customers can bring their computers to an MCTV facility and receive technical support for a flat fee.
Can MCTV customers change their internet packages at any time?
MCTV believes that customers should never feel locked into a specific internet plan, so they make it easy to switch. In many cases, all you will need to do is make a phone call to customer support to change your package. On occasion, MCTV technicians may need to visit your home to support your shift to a different internet speed.
Do I need to be an MCTV cable customer to sign up for MCTV internet service?
No, you don’t need to be a cable subscriber to have access to MCTV internet. You can have MCTV internet without signing up for any other MCTV services.
Does MCTV participate in the Affordable Connectivity Program (ACP)?
Yes, MCTV participates in the ACP, a government-sponsored program that helps low-income households secure internet access for a lower monthly cost. The ACP provides a $30/month benefit for internet service to households who qualify. You can contact MCTV to find out more and get support with the ACP application process.
What others say about MCTV internet
As a small, regional service provider, MCTV does not often receive coverage in big-name publications. However, MCTV internet has received a positive endorsement from the Better Business Bureau (BBB).
The company has earned an impressive A+ rating based on several factors, including the number of complaints and resolutions, the length of time in business, and the company’s commitment to transparent business practices. On the BBB site, MCTV has only received eight customer complaints in the past three years and has resolved each one satisfactorily.
How does MCTV internet compare to other providers?
Compared to other cable internet providers, MCTV’s packages are on the pricier end for the speeds offered. For example, Spectrum offers 200Mbps for $49.99/month, while the same speed costs $79.99/month with MCTV. Suddenlink offers 300Mbps for a slightly lower rate of $44.99/month. All three providers do not have data caps. Another cable ISP, Xfinity, offers 300Mbps for around $50/month but does have a 1.2TB data cap in some areas of the US. However, providing customers with a free cable modem is a unique perk that makes MCTV stand out from the pack.
Of course, price is only one factor to consider when choosing an internet provider. One of the biggest considerations is whether the ISP offers service in your area. If you’d like to see what internet options are available to you, simply enter your address below.
Disclosure | Updater articles are based on our own data and research, independent from partner relationships. We are not compensated by partners for information and opinions presented here. Our Editorial Terms of Service can be found here.
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