Updater

By Adrianne Gallman

Published Jun 22, 2023

Updated Dec 26, 2023

Faraday Park, a luxury apartment community in the DC metro area, is renowned for its exceptional service and attention to detail. Managed by Bozzuto, this sophisticated community aims to provide an unparalleled living experience for its residents. However, traditional welcome letters were no longer cutting it for new residents preparing to move in.

We had the pleasure of interviewing Stacie LoVullo, the Assistant Property Manager at Faraday Park, about her experience using Updater Pro | Onboarding to automate onboarding for new residents.

Key results

• Drastic time savings: move-in paperwork reduced to 30 seconds from 2-4 hours
• Record-breaking month with 40 move-ins, despite being short-staffed
• Seamless communication across teams and streamlined tasks for residents

Before Updater Pro | Onboarding

Before Faraday Park implemented Updater Pro | Onbaording, the move-in process from lease signing to move-in date took at least a couple of hours. The process involved gathering documents, sending reservation agreements, approval letters, and moving checklists. The team found this process to be time-consuming and less efficient.

The solution: A one-stop shop

With the implementation of Updater Pro | Onboarding, the move-in process is significantly faster and more efficient. Stacie refers to Updater Pro | Onboarding as a “one-stop shop” that keeps all tasks consolidated. Instead of juggling multiple documents, the team can now plug in the necessary information into Updater, which then generates the needed documents in mere seconds.

Record-breaking success

In April, Faraday Park had a record-breaking month with 40 move-ins, all while being down two sales associates. This would not have been possible without Updater Pro | Onboarding. The streamlined process allowed the team to send out multiple approval letters in just minutes, freeing up valuable time to focus on other tasks.

Residents’ response

The residents at Faraday Park appreciate Updater for its user-friendly interface and task list, which simplifies their move-in process. The solution replaces the wordy PDF approval letters with easy-to-understand tasks, making it effortless for residents to keep track of their move-in requirements.

What Updater Pro | Onboarding made possible

Updater Pro | Onboarding has made it possible for Faraday Park to reclaim precious time that was previously spent on paperwork and emails. This additional time has allowed the team to focus more on fostering leads, signing more leases, and conducting more tours. The result? More move-ins and satisfied residents.

A lifesaver in a difficult time

Stacie concludes, “Once you use [Updater Pro | Onboarding] and see how quick, easy, and efficient it is, you won’t want to go back to the old way.” She continues, “Updater was a lifesaver when we needed it. It was like the life raft we needed that kept us afloat in a difficult time. I only wish we had it sooner.”

Want to experience the same benefits as Faraday Park? Book a demo or visit our product page to learn more about Updater Pro | Onboarding.

Adrianne Gallman

Adrianne is a marketing lead at Updater. She is based out of Austin, TX and enjoys traveling, interior design, and is a dog mom to a Jack Russell pup named Amelia Roo.