Updater Improves Customer Surveys for Nilson Van & Storage

Certified woman-owned moving and storage company, Nilson Van & Storage (an agent for Mayflower Van Lines), has been dedicated to personalized customer service since 1938. Their personable team of experts handle all things packing, moving, and storage — and all with top-tier resources that keep the customer at the center of their intentions.

By partnering with Updater, Nilson Van & Storage has even seen an improvement in their customer survey scores. We spoke with Lakelan Fennell, Senior Vice President of Nilson Van & Storage, about their partnership with Updater, what it takes to deliver an exceptional customer experience, and what’s next for relocation technology.

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About the author

Jenna Weinerman

Jenna is Updater’s VP of Marketing and a published ReloTech expert. She’s an endless seeker of knowledge, a lover of craft brews, and a huge Philadelphia sports fan. Follow her on X here.