Updater Improves Customer Surveys for Nilson Van & Storage

Certified woman-owned moving and storage company, Nilson Van & Storage (an agent for Mayflower Van Lines), has been dedicated to personalized customer service since 1938. Their personable team of experts handle all things packing, moving, and storage — and all with top-tier resources that keep the customer at the center of their intentions.

By partnering with Updater, Nilson Van & Storage has even seen an improvement in their customer survey scores. We spoke with Lakelan Fennell, Senior Vice President of Nilson Van & Storage, about their partnership with Updater, what it takes to deliver an exceptional customer experience, and what’s next for relocation technology.

See firsthand what Updater can do to improve your customer experience and give your sales team a brand-new secret weapon.

Jenna Weinerman
Jenna Weinerman

Jenna is Updater’s VP of Marketing and a published relotech expert. She’s an endless seeker of knowledge, a lover of craft brews, and a huge Philadelphia sports fan. Follow her on Twitter here.

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Companies are always teaming up with one another in order to improve their customer experience. In this case, Nilson Van and Storage has decided to partner with Updater to provide a one-stop-service centre to their customers who are moving to a new home. Nilson in this scenario will help to move their physical items, while Updater will help to move their miscellaneous items like addresses, subscriptions and so on.