How does Cox compare to Xfinity internet?
Cox and Xfinity are two of the most well-respected internet service providers (ISPs) in the country, offering high-speed internet plans to suit the needs of every type of customer. While Cox offers affordable starter plans, Xfinity provides value for money through its high speed fiber internet plans. Below we’ve compared Cox vs. Xfinity internet to help you choose the provider that best meets your internet needs.
Who Cox and Xfinity internet are for
When browsing for internet plans, identifying your household needs and budget can help you narrow down your options. For example, if you’re a small family that uses the internet for basic surfing, email, and social media, you may consider starter internet plans, which are usually less expensive. However, if there are heavy internet users and multiple devices in your household, you might want to go with plans that offer speeds above 100Mbps.
Cox offers cable and fiber internet plans with different speed options. However, its entry-level plan is inexpensive and suitable for a small family with basic internet requirements. At $29.99/month, you get download speeds of up to 25Mbps, which is ideal for basic internet activities like browsing, email, and social media. If you’re a gamer, streamer, or work-from-home professional, you may want to consider Cox’s Internet Ultimate 500 plan that offers download speeds of up to 500Mbps and allows you to connect up to 9 devices at once.
Xfinity provides a range of cable and fiber internet packages suitable for every customer. Plus, with availability across 39 states, you’ll likely find Xfinity internet in your area. While Xfinity’s lower speed plans can be expensive, you can get higher speeds compared to Cox internet for a slightly higher price. For instance, Xfinity’s Performance Pro entry-level plan in the northeastern US will give you download speeds of up to 300Mbps at $49.99/month with no contract. On the other hand, if you’re a large family with different internet needs, you may want to go with Xfinity’s Blast! internet plan that offers download speeds of up to 400Mbps at $69.99/month.*
- For a majority of their plans Xfinity has a data cap of 1.2TB which is comparable to the 1.25TB cap you’ll find with all Cox internet plans. However, Xfinity customers in the Northeast US will find plans that include unlimited data which could be a deciding factor when comparing these two ISPs.
- Cox plans do not require a contract but for most customers, Xfinity plans require a 12 month contract. The exception to this is that select Xfinity plans in the Northeast US are free from contract requirements.
- Cox is available in 19 states. In comparison, Xfinity has a broader coverage and is available in 39 states across the US.
- Both ISPs provide customers access to a network of WiFi hotspots dotted across the country.
What others say about Cox and Xfinity internet
When it comes to Cox and Xfinity, the ratings and reviews are neck-and-neck. Both ISPs proved helpful during the pandemic with students studying at home as they provided customers with a lower cost and even free option for internet service to eligible households and students.
The American Customer Satisfaction Index (ACSI) awarded an overall score of 63 out of 100 to Cox in 2021, an improvement of 3.3% from the previous year. Cox also scored 71 for in-home WiFi quality. As per the 2021 J.D. Power Survey that ranks ISPs based on factors like performance, customer service, billing, and reliability, Cox had an average score of 704 on a 1,000 point scale in East, West, and South regions.
Xfinity received an ACSI score of 67, attaining third place right after AT&T and Verizon Fios. With an average score of 726 out of 1000, the ISP also ranked higher in the 2021 J.D Power Survey, gaining the second spot in East and South regions and third position in North Central and West regions.
How do Cox and Xfinity internet packages compare?
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*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our internet service page. Prices as of 2/6/22.
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